Customer Service Representative delivering support and service for Dormer Pramet, a tool manufacturer. Engaging with customers via multiple channels and ensuring positive interactions.
About the role
- Lead and develop the Global Key Account Coordinators’ team at Constantia Flexibles. Drive process improvements, foster open communication, and support professional growth in an international environment.
Responsibilities
- Lead and develop the Global Key Account Coordinators’ team, setting clear objectives and supporting professional growth
- Drive process improvements and implement KPIs in coordination with the GKA Office
- Foster a culture of open communication, encouraging knowledge sharing and best practices across global teams
- Coordinate with Sales and Operations to ensure seamless alignment and effective information flow
- Organize and facilitate meetings, prepare reports (e.g., cost analysis, sales development vs. budget)
- Serve as the central point of contact for key account topics and escalations
Requirements
- Proven experience (5-7yrs+) in leading customer service teams and driving process improvements in an international environment
- Knowledge about Customer Service processes - internal & external, forecasting, S&OP and basic supply chain knowledge
- Strong analytical skills, including budget management, contract and tender management and KPI tracking for large accounts
- Detail-oriented, organized and able to manage multiple priorities while maintaining accuracy
- Experience in a production environment with cross-functional, international organizational settings
- Collaborative, adaptable, and committed to fostering a positive, inclusive team culture and supporting the growth of others
- High proficiency in Excel, PowerPoint, and excellent written and verbal English communication skills; additional languages are a plus.
Benefits
- Option to work partially from home
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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