Customer Support Enablement Analyst transforming operational insights into world - class customer experiences at Trimble. Working on process improvements and collaborating with senior leadership.
About the role
- Senior Customer Service Coordinator at Coates in Dandenong, responsible for managing customer service and leading a team. Focused on ensuring client satisfaction and effective branch operations.
Responsibilities
- Providing a high level of assistance to the Hub Manager in managing the branches.
- Ensuring the safety of your team and Coates customers
- Lead and inspire a team of Sales Coordinators to deliver outstanding customer service
- Create the best solution / outcome for our customers
- Managing administrative tasks, asset and quality management
Requirements
- 5+ years in customer facing work experience
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritise
- Demonstrated problem solving skills
- Ability to support and lead a team
- A desire to provide amazing customer experience
- General computer skills (MS Word, Excel, Outlook)
- Trade, or previous hire industry experience, will be highly regarded
Benefits
- Development and career progression pathways
- Flexible working options available—let’s discuss what works best for you
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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