Customer Support Representative at IQVIA handling customer inquiries and resolving issues efficiently while maintaining service quality standards. Managing incoming requests and participating in departmental goal - setting.
MS
Hybrid Service Support Representative
Posted 3 months ago
About the role
- Service Support Representative supporting HVAC technicians and service coordination via phone and email. Evaluating and prioritizing work requests in a fast-paced environment.
Responsibilities
- Support our Commercial HVAC Technicians and Service Coordination team by fielding incoming phone calls and service request inboxes.
- Collaborate with customers and teammates to effectively communicate and juggle workload.
- Evaluate and prioritize work and service requests continually.
- Report to the Service Coordination Supervisor on various projects and initiatives.
Requirements
- Strong verbal and written communication skills.
- Ability to convey complex technical information in a clear and understandable manner.
- Demonstrated commitment to providing excellent customer service.
- Proven ability to empathize with customers and address their concerns.
- Experience working in a construction or service-focused environment is preferred.
- Exceptional organizational and multitasking abilities.
- Detail-oriented with a focus on accuracy in communication.
- Basic understanding of technical processes to effectively communicate updates to customers.
- Familiarity with service scheduling systems is a plus.
- Great attitude and good team-player.
- Excellent in fast-paced, deadline-driven environments.
- Tech-savvy to easily get used to new computer and phone systems.
Benefits
- Medical, dental, vision for employees (coverage available for dependents for shared premium).
- 401k retirement plan including Company matching.
- Vacation and Sick Compensation (PTO), and Holiday Pay!
- Disability income protection including short term and long term disability.
- Employee and dependent life insurance.
- Wellness Program.
- Employee Assistance Program.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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