Trading Support Specialist at Cargill assisting merchants with rail contracts execution and customer service. Coordinating with accounting to ensure timely contract application and resolution of issues.
MS
Hybrid Service Support Representative
Posted 6 months ago
About the role
- Service Support Representative supporting HVAC technicians and service coordination via phone and email. Evaluating and prioritizing work requests in a fast-paced environment.
Responsibilities
- Support our Commercial HVAC Technicians and Service Coordination team by fielding incoming phone calls and service request inboxes.
- Collaborate with customers and teammates to effectively communicate and juggle workload.
- Evaluate and prioritize work and service requests continually.
- Report to the Service Coordination Supervisor on various projects and initiatives.
Requirements
- Strong verbal and written communication skills.
- Ability to convey complex technical information in a clear and understandable manner.
- Demonstrated commitment to providing excellent customer service.
- Proven ability to empathize with customers and address their concerns.
- Experience working in a construction or service-focused environment is preferred.
- Exceptional organizational and multitasking abilities.
- Detail-oriented with a focus on accuracy in communication.
- Basic understanding of technical processes to effectively communicate updates to customers.
- Familiarity with service scheduling systems is a plus.
- Great attitude and good team-player.
- Excellent in fast-paced, deadline-driven environments.
- Tech-savvy to easily get used to new computer and phone systems.
Benefits
- Medical, dental, vision for employees (coverage available for dependents for shared premium).
- 401k retirement plan including Company matching.
- Vacation and Sick Compensation (PTO), and Holiday Pay!
- Disability income protection including short term and long term disability.
- Employee and dependent life insurance.
- Wellness Program.
- Employee Assistance Program.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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