Customer Support Specialist providing Level 1 technical support in Clearwater, assisting with billing and ensuring service delivery. Join TeamViewer's innovative tech environment and enhance customer satisfaction.
About the role
- Customer Service Representative providing support and building relationships for Univar Solutions. Engaging with customers primarily via phone to resolve orders and inquiries.
Responsibilities
- Providing first class service by talking directly and honestly with customers
- Working closely with Account Manager to build relationships with dedicated customer base
- Processing orders, organising returns, identifying where improvements can be made
- Communicating primarily on the telephone, but also via email and using CRM tools
- Understanding, prioritising and escalating customer issues, following through to resolution
Requirements
- Very comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally SAP
- Delight in investigating customer problems, getting to the root cause and putting them right
- Friendly, organised and resilient
Benefits
- Total Rewards package including market aligned pay and incentives
- Diverse benefits offering to support employees’ physical, emotional, and financial wellbeing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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