Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Team Support Specialist providing administrative and compliance support in Greenville, NC office for Abound Health. Focused on office management and support for clinical teams and DSPs.
Responsibilities
- Ensure smooth daily operations of the office
- Provide key administrative and compliance support to clinical teams, Direct Support Professionals (DSPs), and clients
- Assist Qualified Professionals (QPs) with SAR submissions, progress summaries, MAR follow-ups, and record audits
- Monitor and maintain accurate DSP and client records in compliance with Medicaid and agency regulations
- Track missing DSP notes and timesheets; communicate with DSPs to resolve issues
- Assist with DSP training schedules, certifications, and onboarding processes
- Submit and track DSP status changes and troubleshoot OnTarget and LMS system issues
- Provide local recruitment and onboarding support
- Maintain a professional and welcoming office environment
- Coordinate facility maintenance, vendor relationships, supplies, and equipment
- Manage inbound communications and assist visitors
- Organize staff, caregiver, and client events and create monthly calendars (Day Program, if applicable)
- Conduct emergency drills, inspections, and maintain required documentation (e.g., Hazard Communication Binder)
- Support CPR/First Aid trainings and internal quality follow-ups
- Attend staff huddles and provide feedback to the clinical team
Requirements
- High School Diploma or GED required
- At least 2 years of administrative, office management, or related experience
- Strong communication, organization, and interpersonal skills
- Proficiency in office software and comfort with database systems (e.g., OnTarget)
- Ability to multitask in a fast-paced, team-oriented environment
- Experience in behavioral health preferred but not required
- Must be 18+, have a valid drivers license, and pass background checks.
Benefits
- medical
- dental
- life insurance
- 401(k)
- paid trainings
- certifications
- flexible schedules
- bonus opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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