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Onsite Support Specialist L2 – Product Configuration, Laboratory Information Systems
Posted 2 hours ago
About the role
- Support Specialist L2 managing the configuration and technical support for patho.net lab information systems. Collaborating with development and operation teams in a medical diagnostics firm.
Responsibilities
- Take over the technical support and configuration of our laboratory information system patho.net
- Actively contribute to the further development of support processes
- Analyze complex inquiries escalated from L1 support
- Configure modules, devices, user and site parameters within the LIS
- Maintain and monitor HL7, LDT and proprietary interfaces to external systems
- Support rollouts, conduct training sessions and ensure knowledge transfer
- Work closely with development and administration teams, central operations and the laboratory sites
Requirements
- Several years of experience in IT support or application management, ideally in a medical environment
- Solid knowledge of Linux or Windows systems and services
- Experience with laboratory or hospital information systems is an advantage
- Familiarity with interface technologies is an advantage (HL7, LDT)
- Confident presence, strong service orientation and experience delivering training
- Independent and structured working style with high problem-solving skills
Benefits
- 30 days annual leave
- Performance-based compensation
- Flexible remote work (by agreement)
- Employer contributions to capital-forming benefits and company pension scheme
- Subsidy for lunch in our company canteen
- Bicycle leasing via JobRad
- Subsidy for corporate fitness via EGYM Wellpass
- Mental Health Coaching (Fürstenberg Institute): professional counseling service to address and resolve work-related, personal and health issues
- Access to discount platforms Benefits.me, Corporate Benefits and employee perks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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