Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
About the role
- Director of Customer Experience Operations at Trimble leading strategy and optimization of CX functions. Collaborating with leaders to enhance customer outcomes and drive retention.
Responsibilities
- Define long-term CX Operations strategy
- Oversee customer lifecycle processes for efficiency
- Act as liaison between CX and internal partners
- Lead annual CX planning cycle
- Establish and monitor key performance indicators
Requirements
- Leadership skills in Customer Experience Operations
- Strategic aptitude and analytical skills
- Strong operational skills
- Collaboration with global leaders
- Experience with CX technology stack
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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