Customer Service Agent providing support for Restaurant POS systems at SpotOn. Ensuring high - quality client interactions and troubleshooting various technical issues.
About the role
- Global Performance and Compensation Manager designing compensation plans for Customer Support and Services. Collaborating with teams in EMEA, APAC, and the Americas to drive operational efficiency and revenue growth.
Responsibilities
- Design, implement, and govern global compensation plans
- Align individual performance with company-wide goals
- Collaborate with Customer Experience Leadership, Finance, Sales, and additional teams
- Drive operational efficiency and enhance compensation design
Requirements
- Experience designing and implementing compensation plans
- Strong analytical skills
- Ability to collaborate across multiple teams globally
- Knowledge of customer support metrics (ARR retention, billable utilization, CSAT)
- Excellent communication skills
- Experience in a managerial or leadership role (preferred)
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health
- Tax savings plans for dependent care
- Tax savings plans for commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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