Customer Service Representative builds and maintains client relationships while assisting with system implementation. Collaborates with internal teams and oversees client inquiries and needs.
About the role
- Customer Experience Incentive Analyst supporting compensation and commission processes in AECO Sector. Collaborating with Global Professional Services and Customer Success organizations for performance improvement.
Responsibilities
- Supporting the global AECO Customer Experience Organization in all compensation and commission related matters, including recognition and other incentives (SPIFFs) as needed.
- Assist with the maintenance and development of an AECO Customer Experience Incentive program and seller plans for global team members.
- Partnering with other Compensation team members and Business Partners to solve Customer Experience compensation-related business problems and provide insight and guidance.
- Generating and maintaining performance analysis, including individual and team productivity, and identification of performance improvement opportunities.
- Support process improvement efforts around the compensation planning and maintenance process.
Requirements
- Bachelor's Degree in a related discipline or equivalent hands-on experience.
- 5-7 years experience in an incentive/compensation management role either in sales or post sales.
- Additional or relevant experience in a quantitative role such as sales operations, finance, business operations, data analytics or business analytics is a plus.
- High degree of mathematical and analytical competency.
- Proficiency in Salesforce.com, Google Sheets and/or Excel are a must.
- Experience with BI tools and/or compensation management software is a bonus.
- Strong written and verbal communication skills with a professional presence.
- Ability to handle confidential and sensitive information and records with a high degree of discretion, diligence, and sound judgement.
- Excellent problem solving and analysing skills.
- Ability to adapt to change positively, thrive in a matrixed work environment, and effectively manage competing demands.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health, dependent care and commuter expenses
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
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