Customer Support Specialist providing Level 1 technical support in Clearwater, assisting with billing and ensuring service delivery. Join TeamViewer's innovative tech environment and enhance customer satisfaction.
SK
Hybrid Team Coordinator IT Customer Support
Posted 2 hours ago
About the role
- Teamkoordinator IT-Kundenbetreuung at Bioscientia MVZ Labor Karlsruhe GmbH in Karlsruhe. Responsible for coordination and support in the field of lab IT and software operations.
Responsibilities
- Technical coordination of the DFÜ (remote data transmission) team
- Ensure smooth operation of laboratory software at customers' sites
- Review and optimize internal departmental workflows
- Coordinate duty and vacation schedules
- Provide professional development and technical training for the team
- Serve as point of contact for medical practices and laboratory submitters on lab IT questions
- Install communication software and hardware for our customers (primarily remote, on-site when necessary)
- Maintain and support our communication programs, from remote data transmission to online laboratory requisitions, in a hotline environment
- Maintain master data within the laboratory information system (LIS)
- Train practice and laboratory staff
Requirements
- Vocational training as an IT Specialist for System Integration (Fachinformatiker für Systemintegration) or equivalent skills and experience acquired through professional work
- Experience with various practice management systems is an advantage
- Strong customer-service orientation, team spirit and excellent communication skills
- Independent and solution-oriented working style, confident appearance and assertiveness
- Valid driving license (Class B)
Benefits
- Commuting allowance
- Recreation allowance and 13th salary
- Up to two additional vacation days per year
- Subsidized lunch
- Fresh fruit and vegetables daily
- Free beverages
- JobRad (company bike program)
- Corporate fitness via EGYM Wellpass
- Employer contribution to company pension plan
- On-site medical consultation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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