Customer Service Representative for Sentry Insurance handling phone inquiries and providing quality customer service. Join one of the largest mutual insurance companies in the U.S. and be a part of a growing team.
About the role
- Associate Manager leading the Customer Service team in the Medical division at Stryker. Driving process improvements, service excellence, and operational efficiency for customer service operations.
Responsibilities
- Lead and develop the Customer Service team
- Build and drive a high performance culture within a team of Customer Service Representatives
- Set and review PDPs and KPIs
- Identify training needs and drive delivery
- Support succession planning and talent development
- Drive operational excellence
- Implement productivity and efficiency improvements
- Oversee data integrity and reporting
- Ensure quality and compliance
- Maintain adherence to company policies and quality standards
- Foster a culture of continuous improvement
- Collaborate cross-functionally
- Work with other divisions to re-engineer processes
- Provide hands-on support for standard customer service tasks when required and act as an escalation point for more complex customer complaints, queries and support
Requirements
- Proven experience leading/managing customer service and call center functions
- Ability to work in a high-technology environment with strong attention to detail
- Strong leadership and influencing skills to drive business objectives
- Experience implementing process improvement tools
- ERP systems experience, particularly in customer order management, distribution, and warehousing
- Knowledge of quality management techniques in an ISO environment
- Demonstrated success managing a team and delivering business results
- Degree in management or a relevant business-related field (preferred)
- Medical terminology or similar technical background (advantageous but not essential)
- Familiarity with hospital procedures and systems
- Experience using process improvement tools e.g. Lean, 5S, Six Sigma, etc.
Benefits
- bonuses
- healthcare
- insurance benefits
- retirement programs
- wellness programs
- service and performance awards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Service Representative builds and maintains client relationships while assisting with system implementation. Collaborates with internal teams and oversees client inquiries and needs.
Customer Service Representative at Wawanesa Insurance delivering exceptional service in a high - paced contact center. Resolving inquiries and supporting policy updates while ensuring compliance with company standards.
Research and Sales Support Specialist providing backend support for Harvard Business Publishing's sales teams. Managing client requirements and ensuring optimal use of products and services through training and reports in India.
Customer Experience Specialist providing legendary hospitality and coordinating custom itineraries for guests at Fresh Tracks Canada. Engaging with clients pre, during, and post travels to ensure satisfaction.
Schaeffler寻找销售和客户服务协调员。负责执行订单获取和订单履行流程及客户支持工作。
Customer Support Parts Agent managing customer inquiries and orders for spare parts at IWK. Collaborating with sales and logistics teams to ensure effective order processing and customer communication.
Customer Service Admin managing regulatory watch and technical support for maritime classification. Engaging with clients and facilitating compliance throughout operations.
Supervise the Customer Service Department ensuring timely outbound shipment deliveries at CEVA Logistics. Oversee team performance and maintain internal relationships for cargo flow optimization.
Customer Support Manager for CARSYNC's innovative fleet management platform. Overseeing customer inquiries and ensuring effective onboarding and support processes.