IR
IT Help Desk team leader at Ironclad, managing support for technology needs and team collaboration. Overseeing technology policies and supporting executive leaders' assistance.
About the role
- Receive and handle incidents, service requests and tickets via phone, email and the ticketing system
- Perform initial analysis and classification of IT issues and document them in the ticketing system
- Resolve standard requests and escalate more complex issues to 2nd- or 3rd-level support
- Install, configure and maintain hardware and software components (e.g., PCs, laptops, printers, mobile devices)
- Support users in working with IT systems and applications (e.g., MS Office, ERP systems)
- Maintain the knowledge base and create user documentation
- Participate in IT projects and rollouts
Requirements
- Completed IT vocational training (e.g., IT Specialist for System Integration) or equivalent qualification
- At least initial experience in IT support or helpdesk
- Good knowledge of Windows operating systems, Microsoft Office and common IT services
- Basic knowledge of network technologies as well as ticketing and monitoring systems
- Microsoft 365 knowledge desirable
- Strong service and customer orientation, excellent communication skills and ability to work in a team
- Structured and solution-oriented way of working
- Good German and English skills
Benefits
- Participation in the company share program, including subsidies for free shares and support for occupational pension plans
- Flexible working time models (e.g., part-time, flexitime, ...) and opportunities for mobile/remote work
- Access to an external employee assistance platform for all life situations (e.g., care for dependent relatives, childcare options, support with private or professional issues, ...)
- Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing
- Numerous training and development opportunities in our VINCI Academy for your individual technical and leadership career path, and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
PT
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