IT Support Specialist providing after - hours IT support and technical guidance at Deloitte. Collaborating with functional teams to meet user service requirements and ensure smooth IT operations.
About the role
- IT Support Specialist managing customer inquiries and IT service requests for Axians. Collaborating with IT teams to resolve issues and support users with IT systems and applications.
Responsibilities
- Receive and handle incidents, service requests and tickets via phone, email and the ticketing system
- Perform initial analysis and classification of IT issues and document them in the ticketing system
- Resolve standard requests and escalate more complex issues to 2nd- or 3rd-level support
- Install, configure and maintain hardware and software components (e.g., PCs, laptops, printers, mobile devices)
- Support users in working with IT systems and applications (e.g., MS Office, ERP systems)
- Maintain the knowledge base and create user documentation
- Participate in IT projects and rollouts
Requirements
- Completed IT vocational training (e.g., IT Specialist for System Integration) or equivalent qualification
- At least initial experience in IT support or helpdesk
- Good knowledge of Windows operating systems, Microsoft Office and common IT services
- Basic knowledge of network technologies as well as ticketing and monitoring systems
- Microsoft 365 knowledge desirable
- Strong service and customer orientation, excellent communication skills and ability to work in a team
- Structured and solution-oriented way of working
- Good German and English skills
Benefits
- Participation in the company share program, including subsidies for free shares and support for occupational pension plans
- Flexible working time models (e.g., part-time, flexitime, ...) and opportunities for mobile/remote work
- Access to an external employee assistance platform for all life situations (e.g., care for dependent relatives, childcare options, support with private or professional issues, ...)
- Health prevention measures and sports offers, e.g., EGYM Wellpass or bike leasing
- Numerous training and development opportunities in our VINCI Academy for your individual technical and leadership career path, and much more!
Job title
Job type
Experience level
Salary
Not specified
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Tech skills
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