Tier 1 Help Desk Technician at Nimble Solutions providing IT support for hardware and software issues. Engaging with users via phone, email, and chat to resolve technical problems.
About the role
- IT Manager responsible for managing IT infrastructure and supporting all IT-related issues. Leading projects, ensuring cybersecurity and compliance while maintaining reliable IT services.
Responsibilities
- Monitor, manage and maintain the onsite IT infrastructure. Including servers, firewall, switches, wifi and office access control system.
- Manage backups, disaster recovery process and all security protocols.
- Ensure the availability and reliability of IT systems and services to meet business needs.
- Serve as the primary point of contact for all IT-related issues and queries.
- Providing IT Support at all levels. Respond to help desk tickets, troubleshoot issues, and resolve IT-related problems in a timely manner.
- Ensure remote employees can securely access any required resources.
- Manage the remote access solutions (site-to-site and client VPN, file sharing).
- Ensure remote workers have the proper security protocols in place to protect corporate data.
- Lead and manage IT projects, including hardware and software upgrades, migrations, and system implementations.
- Coordinate with vendors and third-party service providers to procure hardware, software, and services.
- Ensure projects are completed within scope, on time, within budget and with minimal business disruption.
- Implement and maintain security measures, including firewalls, antivirus, general system monitoring and access control.
- Ensure compliance with internal and external security regulations and industry standards. (GDPR, Cyber Essentials, NCSC/NIST guidelines)
- Regularly monitor systems and perform risk assessments to protect against cyber threats.
- Perform routine maintenance and updates on servers, network equipment, and other systems.
- Monitor system performance and proactively identify and resolve bottlenecks.
- Ensure efficient operation of backup systems and develop disaster recovery plans.
Requirements
- Must have experience in managing key IT Infrastructure. (Firewalls, servers, storage, wifi, VPN and general networking).
- Experience with Windows server and standard tools. (RDP, Group Policy, Active Directory).
- Basic knowledge of MacOS
- Microsoft 365. (Purview, Identity, Security and Exchange).
- Strong problem-solving and project management skills.
- Excellent communication and interpersonal skills to support users of varying technical proficiency.
- Ability to explain technical details to non technical users
- Experience working as the only IT staff member.
- Microsoft Intune.
- Basic administration of Sage 300.
- Fortigate firewalls.
- Ubiquiti wifi.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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