Hybrid IT Support, Operations Technician

at Digital Boundary Group

• Job title: IT Support, Operations Technician
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$65,000 - CA$75,000 per year
• Degree requirement: Associate's Degree
• Tech skills: DNS, Firewalls, Linux, VMware
• Location requirements: Hybrid, London, Canada

About the role

• IT Support and Operations Technician at Digital Boundary Group handling technical support and security operations in a hybrid role based in London, Ontario.

Responsibilities

• Provide end‑user technical support and monitor ticketing systems, emails, filters, and reports to identify potential security issues and take appropriate action.
• Support tier 2 tasks such as hardware/software issues, VPN/connectivity issues, and related technical concerns.
• Support the management of remote network security assessment devices by maintaining and updating template images, troubleshooting connectivity issues, and ensuring project statuses are accurately reflected in management software.
• Conduct regular physical inspections of company infrastructure, including servers, generators, and climate control systems in our London, ON office.
• Assist in maintaining system security by reviewing and prioritizing security patches and updates while remaining up to date on vulnerabilities and security best practices.
• Contribute to the automation of vulnerability scanning, remediation, and deployments.
• Set up workstations to meet user needs and maintain networked printers and devices.
• Provide technical onboarding for new hires.
• Create, update, and maintain clear documentation and network diagrams.
• Build virtual test networks as required using VMware vSphere and VMware workstation.
• Stay current with technical advancements and security best practices and make suggestions for improvements.
• Participate in long-term infrastructure improvement projects as needed.

Requirements

• 3+ years of experience supporting end-users, systems, and security operations.
• College diploma in related field or equivalent training and commensurate work experience.
• Working knowledge and understanding of Linux systems (Ubuntu, FreeBSD, etc.), VPN systems, networking concepts, MS Office Suite, and MS 365.
• Support level knowledge of Windows 10, Mac OSX, Windows Server 2012-2025, and Microsoft Active Directory.
• Familiarity with VMWare vSphere, VMware Workstation, and Microsoft Hyper-V.
• Ability to work independently, identify issues, and implement solutions.
• Experience with FOG project and/or other bulk OS imaging and deployment tools is an asset.
• Understanding of network services and devices such as routers and firewalls, DHCP/DNS, VPN, and network file sharing/permissions is preferred.

Benefits

• Healthcare, dental, and vision benefits including a $1000 annual health spending account.
• Matching up to 3.5% retirement savings.
• $500 per year for fitness and wellness related expenses.
• We pay for certifications, conferences, and personal research or tool development projects.
• 3 weeks’ vacation, 11 paid holidays, and a paid closure between Christmas and New Year’s.