IT Specialist managing End User & Desktop Services for enventa Group in hybrid setup. Providing support and enhancing internal IT structures in Germany.
About the role
- Technician Helpdesk managing incident calls for a socially inclusive company serving businesses. Apply service management processes and oversee incident production management.
Responsibilities
- Handle incoming calls
- Lead and manage production incidents
- Apply and ensure compliance with the service request management process, the change management process, and the support request process (application functional administration)
- Ensure information is escalated for internal and external reporting.
Requirements
- Knowledge of ITIL, particularly incident and change management
- IT knowledge in relevant areas (production, development, etc.)
Benefits
- Holiday bonus
- Supplementary insurance (prévoyance)
- Health insurance
- Company social committee benefits (CSE)
- Meal vouchers
- 50% public transport reimbursement
- Gift vouchers
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Senior Enterprise Architect providing strategic leadership for the creation and governance of enterprise architectures. Leading strategies, roadmaps, and standards to align technology investments with business goals.
IT Manager overseeing the IT operations and team leadership at a hospital in Hamburg. Responsible for operational stability, budget planning, and strategic IT implementation.
Supports APAC benefits administration within S&P Global, managing operations and collaborating with HR partners. Focused on well - being and competitive benefits across the APAC region.
Senior HRIT Specialist leading complex HRIT initiatives on SAP SuccessFactors at Coloplast. Mentoring team members and driving advanced configuration and system integrations.
DL
Coordinate IT services and support operations at Daiichi Sankyo, focusing on user satisfaction and service management. Supervising teams and ensuring compliance with service level agreements.
Working Student in IT Engineering supporting daily user tasks and automation projects. Collaborate with the Corporate IT Applications team at Deutsche Börse Group in Frankfurt.
Helpdesk Engineer providing IT support and troubleshooting for end - users at Mr. Cooper Group. Managing support tickets and contributing to IT knowledge base documentation.
Manager of Enterprise Architecture at BlueCross BlueShield of Tennessee leading technology strategy and innovation. Overseeing the evolution and execution of the enterprise - wide architecture and mentorship for architects.
Senior Program Manager at The Aerospace Corporation leading IT infrastructure for government space missions. Overseeing software, cybersecurity, cloud, and AI system solutions with cross - functional collaboration.