Hybrid Server Support Technician

at Fiserv

• Job title: Server Support Technician
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Tech skills: Linux, Splunk, Unix, VMware
• Location requirements: Hybrid, Irving, United States

About the role

• Server Support Technician for Fiserv managing server infrastructure ensuring high availability and performance. Collaborating with IT teams to troubleshoot issues across Windows and Linux environments.

Responsibilities

• Diagnose and resolve server-related issues across Windows and Linux, including hardware failures, software bugs, and network connectivity problems.
• Respond to help desk requests and provide technical support to users.
• Maintain accurate records of server configurations and changes.
• Ensure compliance with IT policies and security protocols.
• Work with cross-functional teams to support infrastructure projects.
• Support and enhance daily alert automation workflows.
• Ensure documentation remains current and aligned with evolving processes and policies.
• Utilize tools such as Service Point, Moogsoft, SailPoint, Splunk, and App Map for ticketing, reporting, and change management.

Requirements

• 4+ years of experience in server support in an enterprise environment.
• 4+ years of experience with server monitoring tools and backup solutions.
• Strong knowledge of Windows Server, Linux/Unix, Active Directory, and virtualization technologies (e.g., VMware).
• Associates degree in a related field or an equivalent combination of education, military, and work experience.
• Certifications such as CompTIA Server+, Network+, Linux+, or Microsoft Certified Solutions Associate (MCSA) are preferred.
• Experience with scripting languages (e.g., PowerShell, Bash).
• Bachelor’s degree in a related field.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.