Systems Engineer focused on modern endpoint management and automation across Microsoft and Apple ecosystems. Designing and implementing Intune solutions while enhancing DevOps practices.
About the role
- IT Support Technician addressing technical issues and assisting users in IT department. Responsible for equipment maintenance and user training within the company.
Responsibilities
- Provide Level 1 and Level 2 technical support to end users.
- Manage incoming requests across multiple communication channels.
- Identify, diagnose, and resolve common hardware and software issues such as network connectivity, system errors, hardware failures, printer problems, VPN issues, etc.
- Participate in the management of AD rights, O365 and SharePoint.
- Log, track, and document incidents and support requests in the ITSM system.
- Monitor and follow up on open issues and communicate with users until resolution in compliance with SLAs.
- Deploy images (WDS server) and prepare PCs for handover to users.
- Install and configure software, drivers, updates and patches on user machines.
- Assist users with configuring peripherals such as printers, mobile phones, tablets, etc.
- Perform preventive and corrective maintenance on IT equipment such as desktops, laptops and printers.
- Diagnose hardware issues and coordinate major repairs with external vendors when necessary.
- Provide basic training to end users on application usage, IT security best practices and common troubleshooting procedures.
- Maintain an accurate inventory of IT equipment, software licenses and consumables.
- Document support procedures, common problem resolutions and step-by-step instructions to assist end users.
Requirements
- Degree in computer science, information systems or a related field.
- 1 to 3 years of relevant experience in a Service Desk or IT support role.
- Strong IT skills, including proficiency with cloud-based tools, the Microsoft Office suite (SharePoint, Power Apps...), Windows Server, SQL Server, on-site and remote support (Teams, Quick Assist tools), and scripting languages.
- Ability to collaborate with the IT team on reporting.
- English required with good written and verbal communication skills (bilingual level not required).
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Systems Engineer focused on Microsoft Intune and Apple endpoint management. Designing and automating solutions for a multi - customer environment with operational excellence.
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