Systems Engineer focused on modern endpoint management and automation across Microsoft and Apple ecosystems. Designing and implementing Intune solutions while enhancing DevOps practices.
About the role
- Analista de Suporte Pleno na Pixeon, lidando com incidentes e suporte técnico em tecnologia para saúde.
Responsibilities
- Analyze and diagnose incidents and/or clarify issues raised via phone calls, online support through the Client Portal, and remote access, ensuring response within Pixeon's SLA;
- Document and create knowledge base articles based on frequent questions or issues encountered in Pixeon products;
- Provide customer service with empathy and excellence, aiming to ensure Pixeon client satisfaction;
- Identify improvement opportunities in client workflows or product usage within customer environments;
- Participate in cross-functional meetings to contribute technical expertise;
- Share knowledge through trainings, workshops, and Q&A sessions for internal teams and/or clients, via in-person or remote meetings and recorded e-learning sessions;
- Assist the team with complex tasks that require advanced technical guidance;
- Perform on-site technical support visits to resolve incidents;
- Support the team leader in client crisis management, ensuring execution of technical actions;
- Prepare technical reports and documentation related to support activities.
Requirements
- IT infrastructure;
- Databases;
- Health technology and knowledge related to clinical, hospital, and laboratory workflows;
- Pixeon products and solutions.
Benefits
- Continuous updates and training on Pixeon products and solutions
- Trainings and workshops for professional development
- Collaborative and inclusive work environment
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Systems Engineer focused on Microsoft Intune and Apple endpoint management. Designing and automating solutions for a multi - customer environment with operational excellence.
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