Application Support Analyst performing IT support for healthcare systems in ambulatory care settings. Analyzing and resolving support issues while collaborating with various departments and vendors across the organization.
About the role
- Technical Analyst providing administrative and technical support for development projects in Peel Region. Responsible for managing project documentation, approvals, and communications with clients and inspectors.
Responsibilities
- Reporting to the Foreperson, the Technical Analyst will provide a high level of administrative and technical support to the team.
- Responsible for facilitating connection file/development project support to Inspectors, Clients and other Regional Sections.
- Tracking and maintaining securities for development projects, advising on reductions and releases at appropriate stages of the project.
- Monitor construction maintenance periods and maintain records on status of development projects.
- Search and retrieve information from internal systems (Hansen, Aqua Peel, CC&B, IPAL, EIM, Salesforce, FIA) and construction drawings, and relay findings to relevant parties.
- Maintain and update tracking tools, including Excel spreadsheets, Salesforce, and FIA.
- Copy, scan, file, and organize documents related to project and inspection records.
- Coordinate the transfer of “As‑Constructed” and “Inspector’s Drawings” to GIS for records updates, and transfer completed project files to the Records Centre.
- Correspond with inspectors, clients, consultants, municipalities, and Regional staff regarding information requests, project status, and required actions.
- Investigate file information requests by gathering data from systems, drawings, and internal contacts.
- Process preliminary and final inspection approvals, including preparing inspection packages, issuing approval or deficiency notices, and initiating maintenance periods.
- Notify applicants at key project milestones, including preliminary/final approval, start and end of maintenance periods, and readiness for final inspection.
- Prepare deficiency repair packages for Operations or contractors and follow up to ensure completion.
- Issue final construction approval and coordinate security deposit refunds through Accounts Payable.
- Coordinate inspections for watermains, valves, hydrants, hydrant valves, service boxes, manholes, and water chambers for new connections and development projects.
- Coordinate final CCTV inspections for new subdivisions with the wastewater program planning group, review CCTV videos, and prepare deficiency or approval recommendation reports.
- Send memos granting final sanitary construction acceptance.
- Monitor and track development project status using internal systems.
- Confirm subdivision status nearing the end of maintenance periods and notify developers or consultants of outstanding requirements.
- Coordinate required approvals with local municipalities, consultants, and internal clients.
- Perform other duties as assigned.
Requirements
- College diploma in Civil Engineering with minimum 3 years of related experience or an approved equivalent combination of education and experience
- Work involves performing varying tasks, requiring well-developed technical/professional skills typically acquired from a specialized college diploma such as Civil Engineering Technology Diploma or Degree and/or equivalent experience.
- Confined Spaces Training, Working at Heights and NASSCO pipeline assessment Certificate considered an asset.
- Must have thorough knowledge of Region of Peel Standards and Specification and how they are to be applied
- Solid understanding and experience related to water, wastewater and transportation systems
- Excellent oral and written communication skills and ability to manage conflict
- Ability to work independently or as part of a team
- Strong computer skills including proficiency with MS applications and ability to work with specific applications such as Salesforce, Granite, Hansen, Aquapeel, CC&B, EIM, FIA and IPAL
- Knowledge of Health and Safety regulations. OHSA
- A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted).
Benefits
- Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!
- OMERS Pension Plan: Enrolment to help secure your future with peace of mind.
- Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important!
- Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
- Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
- Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded!
- Supportive, Respectful Culture: Work in an environment where leadership truly cares and inclusivity is celebrated.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Support Analyst responsible for providing efficient client support at CIAL Dun & Bradstreet. Engaging with clients via various channels to resolve issues and improve processes.
Support Engineer managing Microsoft Client Infrastructure for leading IT service provider with flexible work arrangements. Responsible for Windows environment stability and process/tool enhancements.
Support Analyst managing user support and internal applications at WTW Brazil. Focused on team collaboration and improving IT governance processes while providing assistance to users.
Warehouse Support Technician providing logistical support to Nestle's warehouses and managing stock movement. Ensuring compliance with quality and safety standards in operations.
Technical Support Technician providing assistance and solutions for global customers at Fischer Panda. Combining office tasks with customer interactions, ensuring technical support and problem resolution.
Technicien support systèmes et réseaux Cloud pour Absys Cyborg, intervenant sur des incidents IT liés au cloud et aux réseaux. Poste basé en France avec travail en équipe et relation client.
IT Support Technician addressing technical issues and assisting users in IT department. Responsible for equipment maintenance and user training within the company.
Application Support Analyst providing front line support for financial management systems. Engaging with clients in the financial industry to ensure systems are operationally ready.
Support Engineer responsible for Blue Yonder Category Management implementation. Handling issues and maintaining the technical environment with a strong focus on customer service.