As long established Microsoft consultancy, CPS will help you identify, design and implement flexible future-proof solutions using the Microsoft cloud transforming your business performance.
CPS is an accredited and trusted provider of professional services, managed services, solutions and technologies that will improve the quality, productivity and value of your organisation.
Experts in Microsoft Modern Work and Business Applications, helping you achieve more with Microsoft.

support-engineer

As long established Microsoft consultancy, CPS will help you identify, design and implement flexible future-proof solutions using the Microsoft cloud transforming your business performance. 

CPS is an accredited and trusted provider of professional services, managed services, solutions and technologies that will improve the quality, productivity and value of your organisation. 

Experts in Microsoft Modern Work and Business Applications, helping you achieve more with Microsoft.

OverviewThe Unified Communications (UC) Engineer is responsible for the hands-on technical support, implementation, troubleshooting, and maintenance of UC solutions across the organisation. This role focuses on ensuring the reliability, performance, and security of UC platforms and related infrastructure, including voice, video, messaging, and collaboration tools. The UC Engineer works closely with internal teams and external vendors to resolve technical issues, execute system upgrades, and deliver high-quality unified communications services.
Key Responsibilities·       Provide technical support and incident resolution for UC systems, including but not limited to Teams Operator Connect, Teams Direct Routing, and SIP/VOIP platforms.
·       Implement, configure, and maintain UC infrastructure components, including SBCs (Ribbon, AudioCodes), contact centres, and call recording solutions.
·       Troubleshoot and diagnose hardware and software issues within UC environments, escalating complex problems as necessary.
·       Conduct routine system health checks, performance monitoring, and apply updates or patches to maintain optimal operation.
·       Document technical procedures, solutions, and configurations for knowledge sharing and compliance purposes.
·       Collaborate with other IT and support teams to ensure seamless integration and operation of UC services.
·       Assist in provisioning users, managing access controls, and supporting moves/adds/changes requests on UC platforms.
·       Participate in projects related to UC system upgrades, migrations, and new feature deployments.
·       Maintain security standards and ensure compliance with organisational policies and industry best practices.


UC Support Engineer

Unified Communications Engineer providing hands-on technical support and maintenance for UC solutions across the organization. Collaborating with teams to ensure reliability and performance of UC platforms.

consultant

• Work with customers to design and implement quality solutions based on Microsoft 365.
• Take customer on a journey to leverage Microsoft 365 in meeting their needs.
• Ensure time, cost and quality expectations are successfully achieved.
• Deliver and lead client engagements, fully understand client’s business problems.
• Ensure proposed solution exceeds client’s expectations.
• Provide expertise in enterprise solutions and anticipate future strategic needs.
• Participate in project boards providing technical updates and implementation progress.
• Promote CPS through community engagement and knowledge sharing.

Modern Work Consultant

Modern Work Consultant at CPS designing and implementing Microsoft 365 solutions for clients. Ensuring quality delivery and strategic transformations in business operations.

security-engineer

• Deliver projects based on a range of Microsoft and 3rd party technologies to a broad client base, ensuring that the solutions take into consideration technical strategy, successful adoption, long-term sustainability and commercial awareness.
• Broad knowledge of solution delivery patterns and practices, application lifecycle management approaches, with experience gained through all phases from design, development, test and release cycle to delivery and maintenance.
• Successfully deliver projects; applying the required Project Management control:
• Communication (Stakeholder & Team)
• Scope & Expectation Management
• Change Control
• Planning & Resource Management
• RAID (Risk, Assumption, Issue and Dependency) management
• Deliverable acceptance and Financial control (Billing)
• Internal and Client facing performance reporting (highlight reporting, cost status reporting)
• The ability to manage their own time within the commercial aspects of engagements to ensure that all activities are delivered to high quality, on time and within budget.
• Ensure that solutions are designed to the highest level and meet the expectations of clients in every respect. Ensure that clients are delighted by their experience when engaging with CPS
• Commercial awareness enabling the individual to grow the relationship with a client and identify new opportunities whilst they are working on client engagements.

Project Manager – Security Cleared

Experienced Project Manager responsible for the complete project lifecycle of client engagements at a Microsoft Gold Partner. Focus on delivering high-quality solutions and customer satisfaction.

• The App Support Third Line Engineer role is required to provide second line support internally, third/fourth-line support to higher value/more technically involved external clients, provide an escalation point for the analysts within their function and work closely with the other members of the app support team, the Head of Practice and delivery consultants.
• The day-to-day responsibility includes a mix of responding to calls or emails from clients, logging queries, following them through to resolution under the contracted Service Level Agreements, building customer relationships via regular service review calls as well as working with the PPM Team Lead and Head of Practice, and team to onboard new customers and report on their function’s KPIs (Key Performance Indicators).
• The successful candidate will require an aptitude for working with applications/systems to analyse, diagnose and resolve client problems, ranging from straightforward questions to more complicated technical problems, and a strong drive for delivering outstanding customer service. This role requires the individual to prioritise work in real-time to ensure that tickets and tasks progress within expectations.
• The role will include working as part of an internal CPS team or a mix of client and CPS professionals on engagements that require strong interpersonal skills to complement your technical and delivery experience. The role reports into the PPM Team Lead and is under the purview of the PPM Head of Practice.

App Support Engineer – 3rd Line

App Support Engineer providing 3rd line application support to high-value external clients. Collaborating with the app support team to resolve technical issues and maintain service level agreements.

As long established Microsoft consultancy, CPS will help you identify, design and implement flexible future-proof solutions using the Microsoft cloud transforming your business performance. CPS is an accredited and trusted provider of professional services, managed services, solutions and technologies that will improve the quality, productivity and value of your organisation. Experts in Microsoft Modern Work and Business Applications, helping you achieve more with Microsoft.

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UC Support Engineer

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Modern Work Consultant

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Project Manager – Security Cleared

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App Support Engineer – 3rd Line

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