Systems Engineer focused on modern endpoint management and automation across Microsoft and Apple ecosystems. Designing and implementing Intune solutions while enhancing DevOps practices.
About the role
- Onsite Support Technician providing hands-on technical support for end users. Ensuring reliable operation of desktops, laptops, and mobile devices at Atos in Monterrey.
Responsibilities
- Provide on-site support for computers, mobile devices, peripherals, and printers.
- Diagnose and resolve hardware, software, and basic network issues.
- Install, configure, and maintain operating systems, applications, and updates.
- Manage incidents and service requests through ServiceNow or similar ITSM tools.
- Perform user account tasks such as password resets, access permissions, and email setup.
- Support employee onboarding and offboarding, including device preparation and access removal.
- Document issues, resolutions, and procedures with accuracy.
- Assist with inventory tracking and asset management activities.
Requirements
- 3+ years of experience in technical support or help desk environments.
- Hands-on experience with ServiceNow or other ITSM tools (Jira, Remedy, Zendesk).
- Strong knowledge of Windows and/or macOS.
- Familiarity with Microsoft 365, Active Directory, and basic networking concepts.
- Proven ability to troubleshoot hardware and software issues.
- Availability to work rotating shifts.
Benefits
- Professional, timely assistance to ensure a positive end‑user experience.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Systems Engineer focused on Microsoft Intune and Apple endpoint management. Designing and automating solutions for a multi - customer environment with operational excellence.
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