Systems Engineer focused on modern endpoint management and automation across Microsoft and Apple ecosystems. Designing and implementing Intune solutions while enhancing DevOps practices.
About the role
- Technical Support Engineer providing Level 1 & 2 support to clients and colleagues in after-sales phases. Responsible for problem resolution, customer satisfaction, and support requests follow-up.
Responsibilities
- Provide technical assistance for customer and colleague inquiries in Level 1 and Level 2 support
- Provide technical support (Level 2) to colleagues in other regions
- Record and analyze customer inquiries and issues in the ticketing system
- Handle upgrade requests from feasibility assessment through to quote preparation
- Regular communication with customers and conduct conference calls
- Identify and address CI-related topics
Requirements
- Solid technical education (apprenticeship/technical school/HTL) with a focus on electrical engineering, electronics, measurement and control engineering (MSR), mechatronics, or automation engineering
- Excellent communication skills in German and English, and strong conflict-resolution skills
- Excellent problem-solving abilities and strong technical understanding
- Willingness to travel up to 30%
Benefits
- Provide technical support (Level 1) to customers
- Coordinate and track escalations and agreed actions
- Ensure complete resolution of support requests and customer satisfaction through regular follow-up
- Willingness to help ensure global 24/7 technical support availability
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Systems Engineer focused on Microsoft Intune and Apple endpoint management. Designing and automating solutions for a multi - customer environment with operational excellence.
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