Technical Support Specialist in automated door and gate systems at Ditec. Providing troubleshooting, customer support, and repairs in Oberursel.
About the role
- Senior Support Engineer enhancing edge platform operations for maritime and renewable energy sectors. Collaborating with engineering to improve reliability and efficiency of critical systems.
Responsibilities
- Reduce incident resolution time across edge platforms used by Boskalis, Damen, and SBM Offshore
- Lead root cause investigations and translate findings into scalable fixes and documentation
- Guide users through tools, troubleshoot issues, and close feedback loops with engineering
- Improve platform reliability by identifying recurring issues and suggesting smarter workflows
- Triage, analyse, and debug systems using Grafana, Linux logs, and REST APIs
- Collaborate closely with engineers to ensure tight handoffs and continuous improvements
- Take ownership of core support areas and help shape how we scale our support operations
Requirements
- In-depth 5+ years of experience in technical support, ideally with distributed or real time systems
- Strong troubleshooting skills with Linux, basic networking, and shell scripting
- Experience using Grafana or Datadog to diagnose and monitor issues
- Ability to read and understand Python code to support debugging and automation
- Confident navigating REST APIs and browser developer tools
- Familiarity with Docker containers for issue reproduction and testing
- Experience with mentoring and/or coaching other engineers
- Nice to Have: Experience with cloud platforms like Azure or AWS, Familiarity with Zendesk, GitHub, or similar tools, Knowledge of Kusto Query Language (KQL), Experience in industrial domains (solar, oil & gas, maritime systems)
Benefits
- Annual €3,000 learning budget
- Competitive salary
- SARs (stock appreciation rights)
- Hybrid working with commuting costs covered (car, bike, NS card)
- 24 holidays (40-hour week)
- Free lunch at the office
- Flexible remote options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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