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Strider TechnologiesSolutions Engineer – Japan
Solutions Engineer at Strider Technologies driving revenue growth through consultative expertise. Engaging clients and collaborating with sales for technical integration of services.
About the role
- Identify and understand complex customer needs and requirements, developing and customizing solutions using Geotab’s open platform.
- Support partners in overcoming business challenges and work closely with sales channels, customer care, product management and other solutions engineering teams.
- Serve as a Subject Matter Expert (SME) to empower end-users and partners and enhance understanding of Geotab solutions.
- Engage and collaborate with strategic partners and key end-users to optimize utilization of Geotab's technology, tailoring approaches to meet specific needs.
- Collaborate with revenue generating teams to identify and deliver effective solutions, contributing to sales growth, ecosystem expansion and customer retention.
- Translate technical capabilities into business value; conduct discovery and requirements analysis, design and deliver technical demonstrations and pilots.
- Ensure partner and end-user satisfaction through prompt and accurate service; provide insights and internal team support.
- Support partner upskilling and promote best practices leveraging industry vertical knowledge.
- Assess and analyze complex partner and end-user business challenges; propose viable or alternative approaches.
- Provide partner and end-user feedback to Product and contribute to continuous improvement of offerings.
- Maintain accurate documentation and records of customer/partner engagements, complex solution designs and deliverables.
- Manage high-impact projects and strategic customers/partners; collaborate with partners, third-party integrators, and customers to ensure implementation and success.
- Create and contribute to processes and procedures, handle escalations, identify areas for change and drive change.
- Mentor and support Solutions Engineers and other team members, sharing knowledge and best practices.
Requirements
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
- Equivalent combination of education and/or work experience in related field may be substituted.
- 5-8 years experience in Solutions Engineering, Sales Engineering, Business Development, Technical Account Management, Engineering Support, Software Development, Automotive Engineering, Data Science.
- Experience with programming languages, such as Python, SQL, Java, or C#.
- Extensive experience with API integrations.
- Ability to work with Agile Work Management, Ticketing and Customer Relationship Management tools like JIRA and Salesforce.
- Familiarity with data analysis tools and techniques, as well as data visualization tools like Superset or Power BI.
- Strong communication and presentation skills and a customer-focused mindset.
- Proven ability to maintain and grow technical knowledge to the level of a subject matter expert.
- Reliable internet connection with at least 50mb DL/10mb UL when working from home.
- Proof of eligibility to work and ability to pass a background check.
Benefits
- Flex working arrangements
- Home office reimbursement program
- Baby bonus & parental leave top up program
- Online learning and networking opportunities
- Electric vehicle purchase incentive program
- Competitive medical and dental benefits
- Retirement savings program
- Equity with other team members and alignment with local market data
- Virtual work support, online social events, chat rooms and gatherings
Job title
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Degree requirement
Tech skills
Location requirements
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