Jira Solutions Engineer managing Jira Service Management and related Atlassian products. Collaborating with teams to build and improve the Atlassian environment in a hybrid setup.
Responsibilities
Handle administration and configuration of Jira Service Management Cloud and related Atlassian products
Manage project setups, workflows, screens, fields, permissions, and notification schemes
Implement and maintain automation rules to streamline processes
Collaborate with teams to gather requirements and translate them into Jira solutions
Support integrations with third-party systems using REST APIs and connectors
Requirements
Proven knowledge of Jira Service Management in Cloud
Configure and maintain Jira Service Management Cloud projects
Design and optimize workflows, issue types, and automation rules using Jira Automation, Rovo, ScriptRunner, or third-party apps
Manage user permissions, groups, and roles for secure access control
Monitor and evaluate platform performance, updates, and new features in Atlassian Cloud
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