Technical Solutions Specialist II creating reports and supporting business reviews at Ingram Micro. Assisting partners and leading technology/vendor programs while achieving department metrics.
About the role
- Post-Sales Solutions Engineer ensuring customer satisfaction and success for Climate X's financial and real estate clients. Involves data analysis, documentation management, and customer onboarding.
Responsibilities
- You will play a pivotal role in ensuring the satisfaction and success of our financial and real estate customers
- Perform data analysis to inform product maintenance and development efforts, contributing to the overall improvement of our products and services
- Responsibility for maintaining our library of content and documentation, ensuring information is up-to-date, easy to understand, and easy to use
- Sales Proposal & Documentation Collaboration: Prepare and contribute to technical sections of sales proposals, including RFPs, ensuring accuracy and alignment with customer needs.
- Customer Onboarding & Implementation: Be part of customer onboarding, success measure definition and management of the technical implementation, ensuring smooth deployment and integration.
- Ongoing Technical Support & Troubleshooting: Provide continuous support, addressing technical issues post-implementation to ensure customer satisfaction.
Requirements
- Strong working knowledge of APIs, Python, and SQL, with the ability to manipulate large and complex datasets. (Experience with geospatial data, GIS technologies, and risk analytics is highly desirable.)
- Demonstrated ability to handle messy, high-volume data in real-world customer scenarios, particularly for financial services use cases.
- Comfortable working in a fast-paced, start-up environment with limited structure. Proactive, resourceful, and able to take ownership of technical workstreams with minimal oversight.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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