Commercial Solution Architect responsible for sales execution and engagement for Digital Benefit Solutions in a SaaS company. Collaborating closely with Client Success and Sales teams to drive adoption and revenue.
About the role
- Post-Sales Solutions Engineer ensuring customer satisfaction and success for Climate X's financial and real estate clients. Involves data analysis, documentation management, and customer onboarding.
Responsibilities
- You will play a pivotal role in ensuring the satisfaction and success of our financial and real estate customers
- Perform data analysis to inform product maintenance and development efforts, contributing to the overall improvement of our products and services
- Responsibility for maintaining our library of content and documentation, ensuring information is up-to-date, easy to understand, and easy to use
- Sales Proposal & Documentation Collaboration: Prepare and contribute to technical sections of sales proposals, including RFPs, ensuring accuracy and alignment with customer needs.
- Customer Onboarding & Implementation: Be part of customer onboarding, success measure definition and management of the technical implementation, ensuring smooth deployment and integration.
- Ongoing Technical Support & Troubleshooting: Provide continuous support, addressing technical issues post-implementation to ensure customer satisfaction.
Requirements
- Strong working knowledge of APIs, Python, and SQL, with the ability to manipulate large and complex datasets. (Experience with geospatial data, GIS technologies, and risk analytics is highly desirable.)
- Demonstrated ability to handle messy, high-volume data in real-world customer scenarios, particularly for financial services use cases.
- Comfortable working in a fast-paced, start-up environment with limited structure. Proactive, resourceful, and able to take ownership of technical workstreams with minimal oversight.
Job title
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Experience level
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Degree requirement
No Education Requirement
Tech skills
Location requirements
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