OM
OmneaSolution Architect
Solution Architect responsible for delivering SaaS solutions and managing client relationships for Omnea. Focused on strategic and operational tasks to ensure customer success and product implementation.
TC
Hybrid Senior Solutions Engineer, Programmatic
Posted 2 months ago
About the role
- Responsible for owning day-to-day technical operations for the Ad Platforms Technical Operations team Automated Marketplace and Core Ad Serving integrations
- Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches
- Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction
- Investigate complex issues, diagnose product bugs, and resolve requests
- Develop strong partnerships with sales, support, engineering, product management and analytics leaders to drive focus on strategic and tactical channel objectives
- Maintain detailed support documentation for both internal and external use to strategically identify and understand trends
- Contribute to the development of best practices, team processes, and peer training
- Be a leader by example within the team
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Mathematics, Business, or a related discipline.
- 5+ years of experience in ad technology, operations, support, or incident management.
- Strong understanding of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, 1st and 2nd price auctions, Programmatic Marketplaces (PMP), and Programmatic Guaranteed (PG) deal types.
- Comprehensive grasp of online video and display advertising and monetization, including advanced strategies and emerging trends.
- Deep understanding of IAB specs OpenRTB, VAST/VPAID/VMAP, and other relevant industry standards.
- Extensive working knowledge of ad trafficking workflows in an enterprise Ad Server like Google Ad Manager, Freewheel, or similar systems, including complex troubleshooting and optimization.
- Proven experience managing and optimizing a support ticket queue in JIRA, Zendesk, or similar systems, with a focus on process improvement and team efficiency.
- Fluency in SQL with advanced query capabilities.
- Extensive experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive, including performance tuning and data architecture.
- Expert working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty, or similar platforms), including alert configuration, dashboard creation, and incident response automation.
Benefits
- a bonus and/or long-term incentive units may be provided as part of the compensation package
- full range of medical, financial, and/or other benefits
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