About the role

Senior Solution Consultant at Deliverect revolutionizing commerce through tailored solutions and customer engagement. Leading strategic projects and mentoring in a fast-paced B2B environment.

Responsibilities

Customer Engagement: Lead consultative discussions to deeply understand customer needs and deliver tailored solutions that align with their business objectives.
Solution Design & Problem Solving: Analyse customer challenges, develop customised systems to address their specific needs, and offer clear, actionable recommendations.
Optimisation: Continuously identify and drive opportunities to optimise customer usage of Deliverect, enhancing performance and efficiency for both clients and internal processes.
Education & Training: Translate complex concepts into simple, actionable steps, training both customers and internal teams on best practices and system usage.
Tooling & Enablement: Develop and refine internal tools, resources, and documentation to support the team’s ongoing growth and operational improvement.
Scaling Solutions: Create and implement scalable frameworks and processes to deliver effective, efficient solutions across a range of customer segments.
Process Improvement: Work closely with cross-functional teams to refine processes, ensuring seamless implementation and integration of new products.
Mentorship: Serve as a mentor for junior team members, providing guidance, training, and support to help develop their skills and knowledge.
Product Advocacy: Act as the voice of the customer in internal meetings, helping to shape product development and innovation based on customer feedback.

Experience: 5+ years of experience in a client-facing role such as Technical Account Manager, Implementation Consultant, or similar in a B2B SaaS environment. Experience in the hospitality, retail, or e-commerce sectors is highly advantageous.
Project Management: Proven track record of delivering successful technical solutions to mid-market and enterprise clients, with a strong grasp of Agile methodologies and project management best practices.
Technical Proficiency: Strong knowledge of REST APIs, webhooks, token authentication, and experience with POS platforms. Familiarity with logging and error monitoring tools such as Grafana or Sentry is a plus.
Communication Skills: Exceptional verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders clearly.
Relationship Building: Demonstrated success in fostering and maintaining strong customer and partner relationships.
Tool Proficiency: Experience with G Suite, CRM, and ticketing systems, particularly HubSpot, ZenDesk, or similar tools.
Education: Bachelor’s degree in a relevant field is preferred. Relevant certifications (e.g., PMP, Scrum Master) are a plus.

Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.