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Strider TechnologiesSolutions Engineer – Japan
Solutions Engineer at Strider Technologies driving revenue growth through consultative expertise. Engaging clients and collaborating with sales for technical integration of services.
About the role
- Train, guide, and provide customers with SYSPRO products and product-related support.
- Ensure resolution of all customer issues while maintaining SYSPRO standard procedures.
- Assist customers to ensure business-relevant solutions are implemented and maintained.
- Ensure event tracking system procedures are followed when logging errors/queries.
- Complete assigned work according to given schedule and provide maintenance support.
- Analyze and recommend improvements on products and procedures to improve customer usage of SYSPRO Software.
- Prepare documentation for enhancements and log in the appropriate software.
- Complete job sheets for all customers with pre-paid hours and/or non-chargeable support and obtain customer sign-off.
- Report to Menwil Gordon.
Requirements
- Senior certificate or NQF 4 equivalent.
- B.Com IT or B. Com Accounting (PPIM advantageous).
- 3 - 5 years SYSPRO experience.
- Minimum 3 years’ business process experience.
- Minimum 3 years’ SYSPRO product experience.
- Strong channel Industry knowledge.
- Strong influential ability.
- Strong business development abilities.
- Project management.
- Excellent communication skills.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
MG
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