Operations Associate ensuring smooth project execution and resource management for Sitetracker's Customer Experience Team, collaborating across teams to enhance delivery processes.
About the role
- Senior Services Operations Manager at Ricoh managing operations for Global customers. Focusing on employee development, customer satisfaction, and operational effectiveness.
Responsibilities
- Oversee Ricoh employees from initial contract engagement through ongoing account management and retention.
- Ensure proactive communication with key customers to meet performance standards.
- Promote effective recruiting and selection processes to attract top talent.
- Manage approximately $13M in Enterprise Services revenue.
- Build strong relationships with internal and external customers.
Requirements
- Bachelor’s degree or equivalent experience required.
- 3–5 years of management experience.
- 2+ years of project management experience preferred.
- ITIL Fundamentals Certification preferred.
- Proven success in marketing new products and services.
- Strong relationship-building skills with internal and external stakeholders.
- High-level understanding of technology including networks, security, and print infrastructure.
Benefits
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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