Senior Services Operations Manager at Ricoh managing operations for Global customers. Focusing on employee development, customer satisfaction, and operational effectiveness.
Responsibilities
Oversee Ricoh employees from initial contract engagement through ongoing account management and retention.
Ensure proactive communication with key customers to meet performance standards.
Promote effective recruiting and selection processes to attract top talent.
Manage approximately $13M in Enterprise Services revenue.
Build strong relationships with internal and external customers.
Requirements
Bachelor’s degree or equivalent experience required.
3–5 years of management experience.
2+ years of project management experience preferred.
ITIL Fundamentals Certification preferred.
Proven success in marketing new products and services.
Strong relationship-building skills with internal and external stakeholders.
High-level understanding of technology including networks, security, and print infrastructure.
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
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