Infrastructure Operations Engineer responsible for designing scalable cloud infrastructure at Coda. Joining a fast - paced team diving into high - volume payments and e - commerce technology.
About the role
- Operations Analyst supporting enterprise technology strategy at Walker & Dunlop. Evaluating, implementing, and enabling AI-enabled platforms and software tools across the organization.
Responsibilities
- Support the evaluation and documentation of commercial off-the-shelf (COTS) software used across the organization, with an emphasis on enterprise-grade, company-wide tools.
- Conduct hands-on testing of AI-enabled platforms, including ChatGPT and other LLM-based tools, to assess features, limitations, risks, and practical business use cases.
- Document findings, recommended use cases, constraints, and open questions in clear, structured formats for WDTech leadership and business stakeholders.
- Assist in maintaining COTS inventories, usage guidelines, decision logs, and reference materials.
- Support the creation of enablement materials such as FAQs, internal guides, demos, and “what’s new” summaries for new or updated tools.
- Assist with coordinating implementation and rollout activities under the direction of the WDTech Operations team.
- Monitor trends in enterprise software, AI models, and AI product features, and share relevant insights with the team.
- Partner with teammates, vendors, and internal stakeholders to support tool adoption and ongoing improvement.
- Perform other duties as assigned.
Requirements
- Bachelor’s degree in computer science, data science, information systems, engineering, business analytics, or a related field.
- Relevant experience in technology, analytics, or AI-enabled tools preferred.
- Hands-on experience using ChatGPT and other large language model (LLM)–based tools through coursework, academic projects, internships, or self-directed learning.
- Experience applying AI tools to real-world problems, such as academic or capstone projects, workflow automation, analysis, or decision support.
- Familiarity with enterprise or team-based software environments, including productivity platforms, collaboration tools, analytics tools, or automation technologies.
- Exposure to foundational concepts related to data privacy, security, and responsible AI use in academic or professional settings.
- Applied understanding of large language models, including probabilistic outputs, prompt sensitivity, and common limitations such as hallucinations.
- Experience crafting and refining prompts to achieve different outcomes (e.g., analysis, summarization, comparison, drafting).
- Ability to critically evaluate AI-generated outputs and determine when results are reliable, incomplete, or inappropriate.
- Awareness of data sensitivity, privacy considerations, and responsible AI use in enterprise environments.
- Strong analytical and problem-solving skills, with the ability to assess new tools and features thoughtfully.
- Ability to document findings and explain technical concepts clearly to both technical and non-technical audiences.
- Comfort working in fast-evolving technology environments where tools and features change frequently.
- Strong attention to detail, sound judgment, and follow-through.
- Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes.
- Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders.
Benefits
- Up to 83% subsidized medical payroll deductions
- Competitive dental and vision benefits
- 401(k) + match
- Pre-tax transit and commuting benefits
- A robust health and wellness program – earn cash rewards and gain access to resources that promote health, engagement, and balance
- Paid maternity and parental leave, as well as other family paid leave programs
- Company-paid life, short and long-term disability insurance
- Health Savings Account and Healthcare and Dependent Care Flexible Spending
- Career development opportunities
- Empowerment and encouragement to give back – volunteer hours and donation matching
Job title
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