Operations Associate ensuring smooth project execution and resource management for Sitetracker's Customer Experience Team, collaborating across teams to enhance delivery processes.
Responsibilities
Manage everything from project setup and resource planning to skills tracking and billing workflows
Ensure the right people are on the right projects, aligning team assignments with skills
Serve as a proactive and trusted operational partner to Delivery Managers, Finance, and Project Managers
Collaborate closely with the Operations Manager on strategic initiatives
Requirements
Resource Planning & Skills Management
Project Creation and Tracking
Billing & Finance Support
Process Support & Reporting
Technology: Comfort with Google Sheets and Microsoft Excel, Proficiency with Salesforce and/or Certinia
Strong organisational skills
Benefits
Experience with Salesforce, CPQ, and Certinia (FinancialForce) is a big plus
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