Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
About the role
- Gas Operations Manager responsible for leading gas operations in Ohio, focusing on safety, compliance, and operational excellence. Develop and implement strategies for effective resource management and team collaboration.
Responsibilities
- Develop and implement strategies and continuous improvement plans to effectively manage internal teams and contracted resources in support of operational objectives.
- Provide clear direction, coaching, and support to operations supervisors, while monitoring contractor performance to ensure safety, quality, and accountability.
- Ensure compliance with all applicable regulatory, legal, and tariff requirements, including DOT pipeline safety regulations, EPA, OSHA, NFPA, and relevant state and local standards.
- Lead and support technical training, development, and knowledge sharing to strengthen employee capability, engagement, and succession readiness.
- Build and sustain effective union–management relationships by administering local union agreements and partnering with Human Resources to address employee and labor relations matters fairly and consistently.
- Participate in and monitor regulatory and code development processes at the state and federal level, providing input that supports operational excellence and compliance readiness.
- Assess pipeline safety risks and their operational impacts, working closely with state inspection representatives and maintaining required operating procedures, emergency manuals, and work practices.
- Monitor operational compliance, support audits, and contribute to corrective actions and continuous improvement initiatives.
- Provide operational insight and leadership input into asset replacement strategies, asset improvements, investigations, capital portfolio planning, and project management activities.
- Lead teams responsible for Transmission, Storage, Distribution, and Gathering Compression stations to ensure safe, reliable, and compliant operations.
- Lead teams accountable for on‑system gas storage operations in Ohio, ensuring alignment with integrity management and supply plans.
- Oversee Gas Operations activities including pigging, tapping and stopping, cross‑compression, valve maintenance, and emergency response work, ensuring readiness and operational resilience.
- Lead electronic measurement and control activities, including gas chromatography, to ensure accurate measurement, data integrity, and customer billing in compliance with applicable standards.
Requirements
- Related university degree and 8+ years’ experience OR 10+ years of previous field operations experience, OR equivalent mix of formal education and experience may be considered.
- Experience in compression operations, tapping and stopping, pigging, and storage operations is preferred.
- Outstanding written and verbal communication skills
- Stellar Project management and planning capabilities
- Time management, organization, budgeting, and financial awareness
- Knowledge of union agreements, construction methods, and operational work practices
- Ability to travel regularly within Ohio and North Carolina (approximately 26–50%).
- Valid Driver’s License with a safe driving record is required.
- This is a safety‑sensitive position.
- Successful candidate will be required to complete a drug test as part of the pre‑employment background screening process.
Benefits
- A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability
- A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event
- Valuable retirement savings plans, including a savings plan with company stock as an investment option
- Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays
- An Employee and Family Assistance Program
- Flex Work Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option.
- A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
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