Operations & Business Manager overseeing staffing operations for Pokayoke in Mälardalen. Focus on team leadership, client relations, and operational excellence in logistics.
About the role
- Team Leader – Operations responsible for overseeing multi-city team and operational services for a Global Capability Center. Driving project execution and governance with a focus on process improvements across all India locations.
Responsibilities
- Lead, guide, and motivate a multi-city operations team; allocate tasks and conduct weekly performance reviews.
- Coach team members on SOP compliance, SLA monitoring, ticketing hygiene, vendor coordination, and RCA documentation.
- Plan team schedules, ensure backups, and maintain an escalation matrix for uninterrupted operations.
- Serve as the first escalation point for Pan India operational issues and drive timely resolution
- Drive small and consistent process improvements across locations to streamline operations
- Create and maintain project plans, trackers, and publish regular status updates (fortnightly/monthly).
- Promote standardized templates, SOPs, audit readiness, and disciplined documentation practices.
- Conduct RCA for operational deviations and implement corrective/preventive actions
- Support key projects related to employee experience, automation, optimization, and vendor rationalization
- Oversee key vendor partners (transport, security, snacks) and ensure smooth coordination and uniformity across cities
- Verify vendor onboarding documentation, maintain KYC compliance, and track agreement renewals
- Review invoices and supporting documents for accuracy and ensure timely processing
- Collate and maintain data such that it is ready for Pan‑India dashboards covering SLAs, ticketing performance and cost metrics
Requirements
- Bachelor’s degree from an accredited institution
- 8–12 years in operations/administration/facilities, including 3–5 years team leadership
- Strong stakeholder engagement and vendor management skills
- PMO capabilities: project planning, trackers, status reporting, milestone governance
- Proficiency in MS Office; Power BI preferred
- Experience with ServiceNow or similar ticketing tools
- Strong analytical ability, attention to detail, and process discipline
Benefits
- Govern snacks/refreshment services Pan India ensuring quality, hygiene, and timely availability
- Consolidate employee feedback and drive improvements in service experience
- Oversee SLA adherence, safety protocols, and operational hygiene across all transport activities
- Ensure strict compliance with women’s safety guidelines for night-shift operations
- Analyze transport data, highlight exceptions, trends, and implement cost-optimization measures
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Lead Information Systems solutions for Manufacturing Production Forecast operations at Horse Powertrain in an international environment. Collaborate effectively and drive company’s digital transformation.
School Operations Administrator providing administrative support at K12 and Michigan Virtual Charter Academy. Coordinating project tasks and aiding operations team with data entry and systems support.
District Operations Manager overseeing outbound logistics across various client retail locations at Riverstone Logistics. Driving efficiency and team performance while ensuring compliance with regulations.
District Operations Manager overseeing outbound logistics and supervising Territory Managers for Riverstone Logistics. Responsible for maintaining client delivery capacity and operational efficiency.
AVP overseeing multiple teams within Transaction Services at State Street. Direct project development and collaborate across global operations for effective service delivery.
International Logistics Operations Coordinator at PCA Group managing U.S. to China operations communication. Ensuring smooth logistics flow and high service standards across time zones.
S&OP Analyst working cross - functionally with sales, product, finance, and supply chain. Driving demand plans and managing supply chain impacts to support CCA sales growth.
Policy Analyst dedicated to advancing Oregon's workers' compensation system through collaborative analysis and regulations. Serving as a key resource for division management and policy development.
VEC Operations Supervisor managing day - to - day eligibility operations at Oregon Department of Human Services. Ensuring effective communication, administration, and community partnerships while adhering to equity and inclusion principles.