Analista Sr de Operações Administrativas at Ubiminds ensuring operational scalability and data integrity. Collaborating with leadership and optimizing processes in a hybrid work environment.
About the role
- Team Leader – Operations responsible for overseeing multi-city team and operational services for a Global Capability Center. Driving project execution and governance with a focus on process improvements across all India locations.
Responsibilities
- Lead, guide, and motivate a multi-city operations team; allocate tasks and conduct weekly performance reviews.
- Coach team members on SOP compliance, SLA monitoring, ticketing hygiene, vendor coordination, and RCA documentation.
- Plan team schedules, ensure backups, and maintain an escalation matrix for uninterrupted operations.
- Serve as the first escalation point for Pan India operational issues and drive timely resolution
- Drive small and consistent process improvements across locations to streamline operations
- Create and maintain project plans, trackers, and publish regular status updates (fortnightly/monthly).
- Promote standardized templates, SOPs, audit readiness, and disciplined documentation practices.
- Conduct RCA for operational deviations and implement corrective/preventive actions
- Support key projects related to employee experience, automation, optimization, and vendor rationalization
- Oversee key vendor partners (transport, security, snacks) and ensure smooth coordination and uniformity across cities
- Verify vendor onboarding documentation, maintain KYC compliance, and track agreement renewals
- Review invoices and supporting documents for accuracy and ensure timely processing
- Collate and maintain data such that it is ready for Pan‑India dashboards covering SLAs, ticketing performance and cost metrics
Requirements
- Bachelor’s degree from an accredited institution
- 8–12 years in operations/administration/facilities, including 3–5 years team leadership
- Strong stakeholder engagement and vendor management skills
- PMO capabilities: project planning, trackers, status reporting, milestone governance
- Proficiency in MS Office; Power BI preferred
- Experience with ServiceNow or similar ticketing tools
- Strong analytical ability, attention to detail, and process discipline
Benefits
- Govern snacks/refreshment services Pan India ensuring quality, hygiene, and timely availability
- Consolidate employee feedback and drive improvements in service experience
- Oversee SLA adherence, safety protocols, and operational hygiene across all transport activities
- Ensure strict compliance with women’s safety guidelines for night-shift operations
- Analyze transport data, highlight exceptions, trends, and implement cost-optimization measures
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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