Junior ServiceNow Developer supporting the development and maintenance of ServiceNow solutions for Cadmus. Collaborating with internal users and performing technical documentation and improvements support.
About the role
- Senior ServiceNow Administrator optimizing ServiceNow instances and managing CSM for multiple clients. Ensuring data integrity, implementing automations, and engaging stakeholders.
Responsibilities
- Administer and optimize ServiceNow instances
- Manage updates, upgrades, and Store apps with change controls
- Configure CSM modules (cases, SLAs, playbooks, agent workspace, portals)
- Enable deflection and incident/request handoffs
- Design Flow Designer/Integration Hub automations
- Implement Now Assist features with governance and KPIs
- Translate business needs into epics/stories
- Build REST/SOAP/MID integrations
- Ensure data quality
- Enforce ACLs, encryption, retention policies
- Support audits and release planning with ATF and rollback strategies
Requirements
- 6–8+ years in ServiceNow
- 3+ years in CSM
- MSP/multi-environment background
- ServiceNow admin
- CSM config
- Flow Designer
- Integration Hub
- ATF
- PA
- scripting (JavaScript, Glide APIs)
- CMDB
Benefits
- Medical, dental, and vision coverage to employees and dependents
- 401(k) plan with a generous employer match
- Employee stock purchase plan
- Generous Paid Time Off policy
- Paid parental leave and adoption assistance
- Wellness Program that provides free annual health screenings and coaching, bank at work, and on-site workshops
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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