Hybrid Senior ServiceNow Administrator – Managed Services, CSM

Posted 3 weeks ago

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About the role

  • Administer and optimize ServiceNow instances
  • Manage updates, upgrades, and Store apps with change controls
  • Configure CSM modules (cases, SLAs, playbooks, agent workspace, portals)
  • Enable deflection and incident/request handoffs
  • Design Flow Designer/Integration Hub automations
  • Implement Now Assist features with governance and KPIs
  • Translate business needs into epics/stories
  • Build REST/SOAP/MID integrations
  • Ensure data quality
  • Enforce ACLs, encryption, retention policies
  • Support audits and release planning with ATF and rollback strategies

Requirements

  • 6–8+ years in ServiceNow
  • 3+ years in CSM
  • MSP/multi-environment background
  • ServiceNow admin
  • CSM config
  • Flow Designer
  • Integration Hub
  • ATF
  • PA
  • scripting (JavaScript, Glide APIs)
  • CMDB

Benefits

  • Medical, dental, and vision coverage to employees and dependents
  • 401(k) plan with a generous employer match
  • Employee stock purchase plan
  • Generous Paid Time Off policy
  • Paid parental leave and adoption assistance
  • Wellness Program that provides free annual health screenings and coaching, bank at work, and on-site workshops

Job title

Senior ServiceNow Administrator – Managed Services, CSM

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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