DS
DS SmithSustainability Manager
Sustainability Manager shaping sustainability strategy and engaging customers in North EMEA for DS Smith. Requires strong communication, sustainability experience, and collaboration with cross - functional teams.
About the role
- Oversee day-to-day operations to ensure delivery of exceptional services to clients
- Lead and manage a team of managers, supervisors, team leaders, and frontline associates
- Set performance expectations, provide coaching and mentorship, and conduct performance evaluations
- Monitor and analyze operational performance metrics, KPIs, and service level agreements (SLAs)
- Identify root causes of operational issues and implement corrective and preventive actions
- Foster a positive and engaging work environment that promotes teamwork and employee development
- Identify and address training and development needs
- Provide strategic direction and guidance to achieve operational goals and objectives
- Develop and implement operational strategies, policies, and procedures to optimize efficiency and productivity
- Monitor industry trends and technological advancements to drive operational innovations
- Build and maintain strong relationships with clients; act as primary point of contact for operational matters
- Understand client requirements and regularly engage to ensure satisfaction and explore growth opportunities
- Manage operational budgets, forecasting, and resource allocation; monitor financial performance and identify cost savings
- Identify opportunities for process improvement, streamlining, and automation
- Identify and assess operational risks, implement mitigation plans, and monitor risk exposure
- Collaborate with other departments to ensure seamless service delivery and client satisfaction
- Adhere to company policies and procedures and meet or exceed performance targets
- Participate in training programs and continuous learning modules to improve knowledge of products and processes
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Requirements
- Must have a high school diploma or equivalent
- Master of Business Administration (MBA) preferred
- Six Sigma Black Belt professional certification preferred
- 2 years of experience as a Senior Operations Manager or similar role, in the call center environment
- Strong communication skills, both verbal and written
- Excellent organization, planning, time management, and analytical skills
- Strong team building, interpersonal, communication, and motivational skills
- Ability to lead and supervise in a fast-paced, rapidly changing environment while managing multiple priorities
- Ability to manage a diverse workforce
- Strong commercial understanding and previous accountability for profit targets
- Proficient in using computers and various software applications
Benefits
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off
- Birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Beautiful office space
- Free lunch provided daily
- Company-provided equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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