AA
Alliance AdvisorsSalesforce Administrator
Salesforce Administrator managing Salesforce environment and providing technical support for users. Collaborating on data integrity, training, and integration projects to enhance productivity.
About the role
- Provides support to the Business Applications team, with a high attention to detail
- Researches, analyzes, and documents findings
- May influence others within the Information Technology team through the explanation of facts, policies, and practices
- Serves as primary system administrator for the Salesforce environment
- Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
- Completes regular internal system audits and prepares for upgrades
- Manages Salesforce data feeds and other integrations
- Coordinates the evaluation, scope, and completion of new development requests
- Works with institutional management to establish processes to support administrative, development, and change management activities
- Assists in training of new users and grows the Salesforce skill set across the organization
- Acts as the liaison between users, vendors, and application development teams
- Works independently with members of the user community to define and document development requirements
- Assesses the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes
- Evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, and distinguishes user requests from underlying needs
Requirements
- Bachelor’s degree in related field or equivalent work experience
- 5+ years of related experience
- Salesforce Admin Certification (ADM201 and ADM211)
- Preferred: Certifications/Credentials in Sales Cloud (e.g. CPQ specialist), Service Cloud, and/or Developer
- Preferred working experience in Salesforce CPQ
- Ability to work independently on projects and processes with general supervision
- Practical knowledge of applicable work area
- Ability to situationally adapt and understand new technology/processes as per business requirement
- Excellent project management skills and a positive attitude
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Creative and analytical thinker with strong problem-solving skills
- Exceptional verbal and written communication skills, with the ability to communicate effectively at all levels of the organization
- Proven ability to design and implement new processes and facilitate user adoption
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Strong understanding of Salesforce best practices and functionality
- Strong data management abilities
- Ability to successfully drive projects to completion
- Ability to understand and articulate complex requirements
Benefits
- Hybrid / Remote
- Inclusive, positive culture
- Reasonable accommodations to enable individuals with disabilities
- Equal Employment Opportunity (non-discrimination)
- Training and growth of Salesforce skill set across the organization
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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