Salesforce Administrator providing essential administrative support and enhancements for the Salesforce ecosystem in Manila. Responsible for maintaining and refining system functionalities as a team member and individual.
About the role
- Salesforce Administrator managing Salesforce environment and providing technical support for users. Collaborating on data integrity, training, and integration projects to enhance productivity.
Responsibilities
- Serve as a system administrator for the Salesforce environment
- Provide first-line technical support, troubleshooting, and issue escalation for Salesforce users
- Manage system integrity and compliance with data privacy standards (e.g., GDPR, CCPA)
- Integrate and manage third-party data feeds and external Salesforce integrations
- Maintain Account Engagement as Alliance’s email marketing and prospect nurture platform
- Handle core administrative functions, including user account maintenance
- Develop and deliver a comprehensive training program
- Collaborate with leadership to translate business processes into Salesforce solutions
- Support change management by assisting with Salesforce releases
- Partner with external Salesforce developers on enhancement projects
- Deliver accurate KPI reporting and analytics
Requirements
- 1-2 years in salesforce administration
- Proficiency in Sales Cloud and Account Engagement
- Knowledge of workflow automation tools (Flow, Process Builder)
- Strong communication, organizational, and stakeholder management skills
- Attention to detail, problem-solving ability
- Preferred Certifications: Salesforce Platform Administrator, Marketing Cloud Engagement
- Experience with data analysis tools (Excel, SQL, PowerBI) a plus
Benefits
- Health insurance
- 401(k) retirement plan
- Paid time off
- Professional development opportunities
- Flexible work hours
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