Hybrid Salesforce Administrator

at Lyra Health

• Job title: Salesforce Administrator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Johannesburg, South Africa

About the role

• Salesforce Administrator leveraging technology to improve mental health services at Lyra Health. Responsible for optimizing Salesforce platform, user support, and troubleshooting assistance.

Responsibilities

• Create, modify, and deactivate user accounts
• Assign user profiles, roles, and permissions
• Manage user licenses and entitlements
• Import and export data
• Clean and standardize data
• Backup and restore data
• Configure Salesforce objects, fields, and page layouts
• Create and customize reports and dashboards
• Set up workflows, approvals, and automation rules
• Provide technical support to users
• Troubleshoot issues and resolve problems
• Train users on Salesforce features and best practices
• Research and recommend Salesforce updates and upgrades
• Assist in the implementation of new Salesforce features
• Implement and maintain security policies and procedures
• Monitor security logs and address any issues

Requirements

• 3+ years of experience as a Salesforce Administrator or equivalent role.
• Strong understanding of Salesforce core concepts and features.
• Excellent organizational and problem-solving skills.
• Strong interpersonal skills to effectively communicate and collaborate with users from diverse cultural backgrounds.
• Experience with data import/export, data cleaning, and data validation to maintain data accuracy and integrity.
• Service desk system experience like Jira or similar to manage and prioritize support tickets.

Benefits

• In accordance with the Employment Equity Act, preference will be given to suitably qualified candidates from designated groups, including persons with disabilities.
• We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
• By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice.