Hybrid Salesforce Administrator

at Omnidian

• Job title: Salesforce Administrator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CRC 19,800,000 - CRC 26,800,000 per year
• Degree requirement: Professional Certificate
• Tech skills: Cloud
• Location requirements: Hybrid, San Jose, Costa Rica

About the role

• Salesforce Administrator managing the health and performance of Salesforce platform at Omnidian. Overseeing data governance, user access management, and application development.

Responsibilities

• Take ownership of the overall health and performance of our Salesforce instance, ensuring it remains scalable and optimized for our growing business needs.
• Establish and enforce policies around Salesforce usage and change management, ensuring consistency and adherence to best practices over time.
• Lead the development and integration of high-level business processes to ensure seamless application planning and alignment across departments.
• Collaborate with the data governance team to define data standards, and ensure high-quality, clean data is consistently maintained across the Salesforce platform.
• Manage Salesforce roles, profiles, sharing rules, workflows, and user groups to ensure secure and appropriate access to data.
• Oversee data imports and ensure proper cleansing of data, including sales leads, contacts, and other key datasets.
• Maintain the Sales and Service Clouds, build custom reports, dashboards, and ensure that users can easily access actionable insights.
• Perform regular database maintenance tasks, including running diagnostic tests and implementing data cleansing procedures.
• Evaluate and install new Salesforce releases, keeping the team up to date. Provide training and ongoing support to end-users.
• Document system processes, error reports, and updates to field history tables, ensuring transparent and easy-to-follow workflows.

Requirements

• 4-6+ years of hands-on Salesforce Administration experience, including responsibility for managing both the Sales and Service Clouds for startups (or) SMBs.
• Strong understanding of Salesforce customization, advanced security and sharing configurations, complex flow setups, Experience Cloud, data migration, reporting, and user management.
• Demonstrated ability to troubleshoot issues, clean data, and maintain an efficient, user-friendly Salesforce instance.

Benefits

• Culture of Growth: A collaborative environment with mentorship and opportunities for career advancement.
• Inclusive Community: Global affinity groups, supportive policies, and a commitment to diversity, equity, and inclusion.