Salesforce Administrator providing essential administrative support and enhancements for the Salesforce ecosystem in Manila. Responsible for maintaining and refining system functionalities as a team member and individual.
About the role
- Salesforce Administrator enhancing Braven's Salesforce ecosystem. Collaborating with teams to implement solutions aligned with the organization's mission.
Responsibilities
- Engage in Braven project scrums to gather, plan for, and execute on user stories assigned, ensuring the successful delivery of Salesforce projects.
- Provide program operations support such as setting up Campaigns, importing data files, assigning program participants to cohorts, and creating and managing reports and dashboards.
- Manage communications related to program recruitment and onboarding, specifically focusing on field mapping and report synchronization between Salesforce and our email marketing tool, Campaign Monitor.
- Collaborate with scrum team members and Salesforce colleagues to identify and resolve system bottlenecks, fostering efficient operational workflows.
- Provide proactive recommendations to improve processes and support operational scalability.
- Manage Salesforce users, including licenses, profiles, and permissions.
- Respond to users’ ticket requests.
- Create and maintain documentation for a knowledge hub containing Salesforce best practices and processes.
- Conduct office hours and end-user training sessions on Salesforce best practices.
- Support the integration and management of third-party tools affiliated with Salesforce (e.g., Mogli, Campaign Monitor, Form Assembly).
- Monitor and maintain data integrity within Salesforce, including performing regular audits and cleaning up duplicate or inaccurate records.
- Stay up-to-date with the latest Salesforce features and releases, incorporating updates into existing solutions.
- Other duties as assigned.
Requirements
- At least one (1) year of professional experience as a Salesforce Administrator.
- Salesforce Certifications: Administrator (ADM-201)
- Experience with one or more relevant tools that integrate with Salesforce such as Campaign Monitor, Classy, Conga, Duplicate Check, Excel/Google Sheets, FormAssembly, Mogli, and Tableau.
- Experience utilizing data migration tools such as Data Loader, Workbench, or other third-party integration tools.
- Knowledge and experience in implementing Salesforce best practices related to field creation, page layout customization, and duplicate management.
- Experience with flows to enhance Salesforce automation and streamline processes.
- Familiarity with managing roles, profiles, permission sets, and sharing rules to ensure data security and access control.
- Additional Salesforce Certifications: Advanced Administrator (ADM-211) preferred.
- Experience in a non-profit setting using Nonprofit Success Pack (NPSP) preferred.
- Experience in Agile methodologies and project management tools (e.g., Asana, Jira, etc.) preferred.
- Strong collaborative skills with a clear understanding of how data and operations contribute to organizational goals.
- Proven ability to support cross-functional and strategically important projects while maintaining attention to detail in daily operations.
- Ability to thrive and lead multiple projects in a fast-paced work environment.
- Demonstrated commitment to equity and inclusion.
- Alignment with Braven’s core values.
- Experiences that inform a belief in Braven’s mission and prepare you to work with, or for, Braven’s student Fellow population.
Benefits
- Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year)
- Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
- Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
- Coverage of 85% of health insurance premium for employee and dependents
- 12 weeks of paid parental leave
- A one-month paid sabbatical after 4 years on staff
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Senior Salesforce Administrator managing user support and enhancing Salesforce processes at Zappi. Collaborating with internal teams to improve data integrity and system usability in a fast - growing environment.
Salesforce Administrator handling administration of 3rd party applications and maintaining workflows at ChenMed. Collaborating across teams to enhance application adoption and delivery.
Senior Salesforce Administrator at Telegraph Media Group managing Salesforce platform and driving AI initiatives. Responsible for configuration, troubleshooting, and collaboration with a diverse team.
Salesforce Administrator role at Broadridge supporting Salesforce.com features and business user training. Collaborate with various teams to enhance platform adoption and efficiency.
Senior Salesforce Administrator managing and optimizing the Salesforce platform at Datasite. Collaborating with cross - functional teams to enhance lead - to - cash processes and operational efficiency.
Senior Salesforce Administrator managing Salesforce Sales Cloud and Service Cloud environments for Asure's Business Applications team. Leading optimization efforts and mentoring junior administrators.
Salesforce Administrator at Expedia revolutionizing travel through technology solutions. Partnering with teams to build functional operational support in Salesforce application.
Senior Salesforce Administrator supporting Salesforce architecture and strategy at Charlie Health. Responsible for assisting teams and mentoring junior admins while enhancing CRM efficiency.
Salesforce Administrator supporting the implementation and optimization of CRM systems at Dal - Tile. Collaborating with sales teams and IT for technology deployment.