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Novum GlobalSales Enablement Manager
Sales Enablement Manager role at Novum Global, responsible for sales training, processes, and cross - functional collaboration.
About the role
- Support the sales team in quoting orders for customers.
- Manage complex orders, escalations, and exceptions.
- May also oversee high-value or strategic accounts.
- Handle sales and service escalations with professionalism and a customer-oriented mindset.
- Collect and verify payment details on new orders.
- Identify and resolve order-related issues such as pricing discrepancies and shipping delays.
- Maintain and manage all projects and high priority orders for our largest national corporate accounts.
- Communicate with customers to answer their questions and ensure they are kept up to date on their order status.
- Collaborate with operations to ensure customer orders are fulfilled according to accurate customer specifications.
- Coordinate with the scheduling team to meet customers’ expectations on installation and training dates.
- Work alongside finance to fix errors that may require credits or new order entries.
- Strategic account project management.
- Generate and analyze order reports and backlog reports.
- Works independently with minimal oversight.
- Acts as a key point of contact between departments (Sales, Finance, Purchasing, Operations).
- Resolves most issues independently and provides guidance to team members.
- Required to travel to all major tradeshows.
Requirements
- 4+ years of experience in sales operations, operations management, or business development
- Bachelor’s degree in business administration or related field a plus
- Experience with SAP and/or Salesforce a plus
- Previous experience working in the healthcare industry and with medical devices will earn you extra bonus points!
- Excellent interpersonal and communication skills.
- Strong analytical and problem-solving skills.
- Enjoys working as a part of a team and excels in collaboration.
- Ability to multitask and prioritize projects.
Benefits
- medical
- dental
- vision
- life insurance
- disability insurance
- tax saving spending accounts
- 401(k) plan with employer match
- tuition reimbursement
- paid company holidays
- paid personal time off
- paid sick time
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