Senior Sales Operations Manager overseeing operations for Adobe's Americas Digital Media Sales team. Collaborating with sales leaders to drive success, optimize operations, and enhance performance.
TS
Hybrid Senior Sales Operations Specialist
Posted 2 months ago
About the role
- Sales Operations Specialist supporting the sales team and managing complex orders for healthcare solutions. Collaborating with various departments to maximize sales revenue and ensure customer satisfaction.
Responsibilities
- Support the sales team in quoting orders for customers.
- Manage complex orders, escalations, and exceptions.
- May also oversee high-value or strategic accounts.
- Handle sales and service escalations with professionalism and a customer-oriented mindset.
- Collect and verify payment details on new orders.
- Identify and resolve order-related issues such as pricing discrepancies and shipping delays.
- Maintain and manage all projects and high priority orders for our largest national corporate accounts.
- Communicate with customers to answer their questions and ensure they are kept up to date on their order status.
- Collaborate with operations to ensure customer orders are fulfilled according to accurate customer specifications.
- Coordinate with the scheduling team to meet customers’ expectations on installation and training dates.
- Work alongside finance to fix errors that may require credits or new order entries.
- Strategic account project management.
- Generate and analyze order reports and backlog reports.
- Works independently with minimal oversight.
- Acts as a key point of contact between departments (Sales, Finance, Purchasing, Operations).
- Resolves most issues independently and provides guidance to team members.
- Required to travel to all major tradeshows.
Requirements
- 4+ years of experience in sales operations, operations management, or business development
- Bachelor’s degree in business administration or related field a plus
- Experience with SAP and/or Salesforce a plus
- Previous experience working in the healthcare industry and with medical devices will earn you extra bonus points!
- Excellent interpersonal and communication skills.
- Strong analytical and problem-solving skills.
- Enjoys working as a part of a team and excels in collaboration.
- Ability to multitask and prioritize projects.
Benefits
- medical
- dental
- vision
- life insurance
- disability insurance
- tax saving spending accounts
- 401(k) plan with employer match
- tuition reimbursement
- paid company holidays
- paid personal time off
- paid sick time
Job title
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