Hybrid Senior Project Manager – ServiceNow

Posted 3 weeks ago

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About the role

  • Lead end‑to‑end transition projects (planning, cutover, go‑live, post‑go‑live support) across multiple customers
  • Own release and cutover coordination: build runbooks, risk plans, rollback processes and stakeholder comms
  • Act as the primary client/stakeholder lead for customer transition activities — manage expectations and escalate appropriately
  • Ensure security‑first delivery and governance, working with architects, security and platform teams
  • Drive consistency and repeatability: capture lessons, create templates/playbooks and scale delivery across streams
  • Enable adoption: coordinate training, knowledge transfer and handover to BAU support
  • Report on transition KPIs (availability, defect rates, adoption, cutover success) and continuously improve processes

Requirements

  • 7+ years project/programme delivery experience; proven senior PM experience managing complex IT platform migrations
  • Direct experience with ServiceNow implementations and/or tool migrations (Cherwell migration experience highly desirable)
  • Strong release/cutover management experience (runbooks, rollback plans, cutover rehearsals)
  • Excellent stakeholder management and customer‑facing communication skills
  • Solid understanding of ITSM, CMDB concepts and platform governance
  • Demonstrable planning, risk management and decision‑making under pressure

Benefits

  • social events
  • chill-out spaces
  • remote working
  • flexi-hours
  • professional development courses

Job title

Senior Project Manager – ServiceNow

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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