Hybrid Senior Manager, ServiceNow IRM Ecosystem

at Softcard (acquired by Google)

• Job title: Senior Manager, ServiceNow IRM Ecosystem
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ServiceNow
• Location requirements: Hybrid, Atlanta, United States

About the role

• Senior Manager optimizing ServiceNow workflows for Invesco, a leading investment firm. Leading strategic design and implementation of integrated risk management solutions.

Responsibilities

• Develop and deliver strategic design, improvements, and optimization of ServiceNow for Integrated Risk Management (IRM) across Enterprise Risk Management (ERM) and Internal Audit (IA) processes and workflows
• Lead the design, implementation, and continuous optimization of ServiceNow workflows and capabilities, ensuring alignment with business needs and industry best practices
• Bring optimal Governance, Risk, and Compliance (GRC) approaches for inclusion in day-to-day workflows as well as enterprise expansion use cases to deliver performance and value
• Oversee agile delivery practices, manage product backlogs, and define clear, actionable requirements
• Ensure scalable, sustainable solutions through platform governance and configuration standards
• Champion a culture of innovation by evaluating and implementing AI and automation opportunities to simplify cross-enterprise risk workflows
• Develop and maintain a forward-looking ServiceNow roadmap
• Communicate vision and secure executive alignment for platform enhancements and strategic initiatives
• Oversee robust testing protocols and lead change management efforts to ensure high-quality, low-disruption platform improvements
• Drive user engagement through education, documentation, and training programs that promote adoption and maximize platform value
• Represent Risk and Audit in ServiceNow governance forums, advocating for visibility, vendor alignment, and optimal resource allocation

Requirements

• Bachelor’s degree in Business, Information Systems, Risk Management, or related field (Master’s preferred)
• Professional certifications such as CRISC, CISA, or CFA desired
• 7–10 years of experience implementing and managing GRC/IRM platforms in financial services
• ServiceNow experience highly preferred; experience with Archer, MetricStream, AuditBoard, or similar platforms will be considered
• Deep understanding of risk frameworks, audit methodologies, and control functions
• Proven success in agile methodologies and project management
• Strong analytical and problem-solving capabilities
• Excellent communication and stakeholder engagement skills
• Ability to translate complex business needs into scalable technical solutions
• Comfortable working in a dynamic, cross-functional, global environment
• Proficient in Microsoft Office and collaboration tools

Benefits

• Flexible paid time off
• Hybrid work schedule
• 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
• Health & wellbeing benefits
• Parental Leave benefits
• Employee stock purchase plan