Senior ServiceNow system administrator responsible for managing and maintaining multiple ServiceNow platforms for government clients. Focusing on O&M responsibilities and best practices for support and modernization.
SG
Hybrid Senior Manager, ServiceNow IRM Ecosystem
Posted 3 months ago
About the role
- Senior Manager optimizing ServiceNow workflows for Invesco, a leading investment firm. Leading strategic design and implementation of integrated risk management solutions.
Responsibilities
- Develop and deliver strategic design, improvements, and optimization of ServiceNow for Integrated Risk Management (IRM) across Enterprise Risk Management (ERM) and Internal Audit (IA) processes and workflows
- Lead the design, implementation, and continuous optimization of ServiceNow workflows and capabilities, ensuring alignment with business needs and industry best practices
- Bring optimal Governance, Risk, and Compliance (GRC) approaches for inclusion in day-to-day workflows as well as enterprise expansion use cases to deliver performance and value
- Oversee agile delivery practices, manage product backlogs, and define clear, actionable requirements
- Ensure scalable, sustainable solutions through platform governance and configuration standards
- Champion a culture of innovation by evaluating and implementing AI and automation opportunities to simplify cross-enterprise risk workflows
- Develop and maintain a forward-looking ServiceNow roadmap
- Communicate vision and secure executive alignment for platform enhancements and strategic initiatives
- Oversee robust testing protocols and lead change management efforts to ensure high-quality, low-disruption platform improvements
- Drive user engagement through education, documentation, and training programs that promote adoption and maximize platform value
- Represent Risk and Audit in ServiceNow governance forums, advocating for visibility, vendor alignment, and optimal resource allocation
Requirements
- Bachelor’s degree in Business, Information Systems, Risk Management, or related field (Master’s preferred)
- Professional certifications such as CRISC, CISA, or CFA desired
- 7–10 years of experience implementing and managing GRC/IRM platforms in financial services
- ServiceNow experience highly preferred; experience with Archer, MetricStream, AuditBoard, or similar platforms will be considered
- Deep understanding of risk frameworks, audit methodologies, and control functions
- Proven success in agile methodologies and project management
- Strong analytical and problem-solving capabilities
- Excellent communication and stakeholder engagement skills
- Ability to translate complex business needs into scalable technical solutions
- Comfortable working in a dynamic, cross-functional, global environment
- Proficient in Microsoft Office and collaboration tools
Benefits
- Flexible paid time off
- Hybrid work schedule
- 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
- Health & wellbeing benefits
- Parental Leave benefits
- Employee stock purchase plan
Job title
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