Center Operations Specialist managing daily operations at USO Centers. Focused on providing excellent service and nurturing a welcoming environment for military service members and their families.
About the role
- Senior Manager overseeing billing operations at Finastra, a global provider of open finance software. Leading a team to ensure efficient processes and accurate reporting in a hybrid work environment.
Responsibilities
- Develop and execute the strategic vision for our billing operations, aligning with company growth objectives and customer needs.
- Direct end-to-end billing operations, including invoicing, billing adjustments, and invoicing reconciliation.
- Implement best practices for billing accuracy and timeliness, reducing billing errors and discrepancies.
- Ensure adherence to company policies, accounting standards, and regulatory requirements.
- Ensure high standards of data integrity across all billing systems.
- Lead and mentor a team of billing professionals, providing guidance, coaching, and performance feedback.
- Foster a culture of accountability, collaboration, and continuous learning within the billing team.
- Manage workload allocation, resource planning, and performance evaluations.
- Utilize Salesforce (SFDC) & NetSuite (ERP) proficiency to optimize billing processes, enhance automation, and ensure data accuracy.
- Generate accurate and timely billing flash, metrics, and analysis for management review.
- Monitor key billing performance indicators (KPIs) and trends, identifying opportunities for improvement and risk mitigation on our mission control dashboard.
Requirements
- Bachelor’s degree in accounting, Finance, Business Administration, or related field.
- 8-12 years of progressive experience in accounts receivable management, preferably in a fast-paced environment.
- Demonstrated expertise in Salesforce (SFDC), NetSuite (ERP), and HighRadius.
- Strong leadership skills with a proven ability to motivate, develop, and empower teams.
- Excellent communication (Verbal & Written), interpersonal, and problem-solving skills.
- Detail-oriented with a focus on accuracy, efficiency, and process improvement.
- Ability to thrive in a dynamic, evolving organization and drive change effectively.
- Analytical and logical approach to problem solving, leveraging Excel.
- Experience in implementing or optimizing billing processes and systems.
Benefits
- Flexibility: Enjoy unlimited vacation, based on your location and business priorities.
- Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
- Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
- Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
- ESG: Benefit from paid time off for volunteering and donation matching.
- DEI : Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
- Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
- Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
Job title
Job type
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Degree requirement
Tech skills
Location requirements
Center Operations Specialist ensuring effective day - to - day operations of USO Centers. Responsible for providing excellent customer service and maintaining a welcoming environment for service members and their families.
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