Operations Coordinator overseeing program operations efficiency at Energy Trust of Oregon. Collaborating with internal and external teams to enhance business processes and services.
About the role
- IT Director leading global operations for health plan applications ensuring performance and security. Collaborating with technology teams while optimizing revenue and supporting compliance standards.
Responsibilities
- Lead global teams supporting business operations of production applications critical to health plan administration
- Ensure high availability, performance, and security of applications hosted in both on-premises and AWS environments
- Collaborate with business leaders, technology teams, and vendors
- Manage incidents, monitor applications, schedule integrations, perform data reconciliation and coordinate software deployments
- Conduct disaster recovery plans, prioritize service requests and meet SLA/CPI/KPIs
- Build high performing teams of US based associates while coordinating with global support leadership
- Optimize revenue through high system performance and reliability
- Oversee health of enterprise production ecosystem through dashboards
Requirements
- Bachelor’s degree in a related field.
- Minimum 12 years of relevant work experience in leading technology and support teams
- Experience managing applications using: Java, Web Services, XML, SQL
- Exposure to AWS Cloud Environment and on-prem infrastructure
- Experience with Incident Management, Release Management and exposure to ITIL practices
- Familiar with development, debugging and testing concepts
- Experience with Agile tools and methodologies including JIRA, JSM, SCRUM, Kanban
- Experience with CI/CD
- Experience working for a Healthcare company is preferred
- Experience with HealthEdge solutions is desired
- Strong planning and coordination skills
Benefits
- Competitive salary
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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