About the role

Senior Implementation Manager focusing on deploying product within complex enterprise environments. Collaborate with various stakeholders to ensure successful implementation and customer satisfaction.

Responsibilities

Partner through a consultative approach with our biggest Enterprise customers to deeply understand their complex organizational goals, translating that knowledge into a prescriptive deployment strategy that guarantees long-term platform success.
Critically evaluate and pioneer new processes and tools for launching Enterprise accounts, driving efficiency and scalability across the Implementation team.
Lead and manage comprehensive project plans, expertly coordinating resources across internal teams, high-stakes customers (including C-suite and technical leads), and key third-party partners.
Quarterback complex configuration during implementation by leading advanced system setup, validating critical technical configurations, and being accountable for delivering resolution on complex issues for customers.
Act as the strategic Implementation voice in the room when collaborating with Sales, Product, and Engineering, ensuring seamless handoffs and a unified customer experience on our largest accounts.
Directly influence our future products by consolidating and prioritizing feedback from customers, acting as a key advocate in the product prioritization process.
Travel to customer locations to ensure executive alignment, lead critical on-site launch activities, and facilitate key strategic or partnership discussions.

7+ years of progressive experience in a technical project management, implementation, or a strategic customer-facing role within an Enterprise environment.
Demonstrated success in leading and managing full-cycle deployments for multi-site, large-scale enterprise customers.
Exceptional ability to communicate, negotiate, and present effectively to C-level executives and senior business leaders.
Proven ability to structure ambiguous, multi-faceted problems into clear, phased project management methodologies.
Demonstrated resourcefulness and agility when operating under pressure or within new, complex spaces.
Willingness to travel up to 25% of the time.

Location: Our NY-based team operates on a hybrid schedule (3-4x times in-office per week), with in-office days at our newly renovated NoHo office.
Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change.
Competitive Compensation: Competitive base salary + Pre-IPO equity.
Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a Unlimited Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all-company holidays.
Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day.