Provide administrative support to sales teams and partners at RELX, managing orders and customer interactions. Analyze demand and inventory to optimize service levels in a fast - paced environment.
About the role
- Senior Implementation Manager focusing on deploying product within complex enterprise environments. Collaborate with various stakeholders to ensure successful implementation and customer satisfaction.
Responsibilities
- Partner through a consultative approach with our biggest Enterprise customers to deeply understand their complex organizational goals, translating that knowledge into a prescriptive deployment strategy that guarantees long-term platform success.
- Critically evaluate and pioneer new processes and tools for launching Enterprise accounts, driving efficiency and scalability across the Implementation team.
- Lead and manage comprehensive project plans, expertly coordinating resources across internal teams, high-stakes customers (including C-suite and technical leads), and key third-party partners.
- Quarterback complex configuration during implementation by leading advanced system setup, validating critical technical configurations, and being accountable for delivering resolution on complex issues for customers.
- Act as the strategic Implementation voice in the room when collaborating with Sales, Product, and Engineering, ensuring seamless handoffs and a unified customer experience on our largest accounts.
- Directly influence our future products by consolidating and prioritizing feedback from customers, acting as a key advocate in the product prioritization process.
- Travel to customer locations to ensure executive alignment, lead critical on-site launch activities, and facilitate key strategic or partnership discussions.
Requirements
- 7+ years of progressive experience in a technical project management, implementation, or a strategic customer-facing role within an Enterprise environment.
- Demonstrated success in leading and managing full-cycle deployments for multi-site, large-scale enterprise customers.
- Exceptional ability to communicate, negotiate, and present effectively to C-level executives and senior business leaders.
- Proven ability to structure ambiguous, multi-faceted problems into clear, phased project management methodologies.
- Demonstrated resourcefulness and agility when operating under pressure or within new, complex spaces.
- Willingness to travel up to 25% of the time.
Benefits
- Location: Our NY-based team operates on a hybrid schedule (3-4x times in-office per week), with in-office days at our newly renovated NoHo office.
- Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change.
- Competitive Compensation: Competitive base salary + Pre-IPO equity.
- Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a Unlimited Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all-company holidays.
- Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
Implementation Engineer at Veovo developing and maintaining solutions for airport operations. Focusing on passenger predictability and workflow optimization through data analysis and sensor configuration.
Customer Engineer responsible for diagnosing and repairing ATMs and self - service systems. Role involves installation and maintenance within the UK region ensuring customer satisfaction.
Customer Engineer installing and servicing ATM hardware for NCR Atleos. Building customer relationships and ensuring equipment performance in South Africa.
Customer Engineering Account Manager role focuses on delivering exceptional customer service and technical expertise for aircraft retrofit solutions. Engaging with airline and leasing customers for their modification needs.
Regional Client Implementation Team Manager leading a team through successful client onboarding at Equitable. Ensuring adherence to quality and turnaround standards in Implementation processes.
Client Implementation Consultant responsible for client onboarding and process optimization at Equitable. Managing projects and ensuring exceptional client experiences during implementation.
Implementation Manager leading customer projects and managing implementations for an AI - native SaaS platform. Focusing on enterprise - level solutions in a hybrid work environment.
Implementation Specialist at Zelis delivering healthcare solutions for payer clients. Collaborating with teams to ensure successful product implementation and client satisfaction.