Senior Systems Implementation Engineer implementing and managing clients' infrastructure at IP Pathways. Participating in onboarding and ongoing operational care of managed cloud service platforms.
About the role
- Senior Implementation Consultant guiding customers through seamless onboarding and platform adoption for Adverity. Engaging with enterprise clients to ensure long-term success and satisfaction.
Responsibilities
- Act as a trusted advisor to customers, providing strategic support to help them achieve both short and long-term goals on the Adverity platform.
- Lead customer onboarding end-to-end, translating complex business needs into tailored technical solutions and best-practice recommendations.
- Manage a portfolio of enterprise customers — owning timelines, deliverables, communication, and project success from kickoff to steady state.
- Take ownership of customer escalations, coordinating internally to resolve issues efficiently and maintain strong, trusted relationships.
- Deliver engaging training sessions to empower users, drive adoption, and ensure sustained value creation.
- Monitor platform usage and key success metrics to identify opportunities for optimization and growth.
- Partner with Account Management to support expansion opportunities, run solution demos, and guide technical trial implementations.
- Channel customer feedback into actionable insights that help shape Adverity’s product roadmap and enhance the overall customer experience.
Requirements
- 5+ years of relevant experience in SaaS Implementation, Professional Services, or Customer Success or similar roles.
- Experience working in or with a media agency is essential. You understand how agencies operate, manage campaigns, and use data.
- A strong understanding of the media and advertising industry, with a passion for data-driven marketing.
- Familiarity with APIs, SQL, or similar technical tools, enough to understand data flows and integrations.
- Experience handling customer escalations with professionalism, composure, and solution-oriented communication.
- Proven ability to manage multiple projects independently, with strong organizational, time management, and problem-solving skills, including presenting to and engaging senior stakeholders.
- Bachelor’s degree in any relevant field.
Benefits
- Flexible working hours and home-office
- Internal shares program (EDPP)
- 401k matching scheme
- 20 days PTO (excl. US public holiday and additional sick days)
- Ergonomic workspace and cutting edge technology
- Regular team events (also remote)
- Modern and stylish office in the heart of New York
- Sustainable merch for all employees
- Adverity Social Responsibility Days (+2 days paid off)
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