IP Provisioning Customer Engineer responsible for service delivery and technical support for PCCW Global. Collaborates on infrastructure solutions, manages projects, and resolves client issues.
About the role
- Product Implementation Specialist integrating POS, payment, and third-party applications for restaurants. Managing implementation projects and collaborating with clients and internal teams.
Responsibilities
- Manage full-cycle implementation projects for restaurant clients, including setup, configuration, testing, and deployment.
- Implement integrations between POS/restaurant systems and third-party applications, including online ordering, accounting, payroll, loyalty, CRM, or delivery platforms.
- Configure and deploy Teamwork (scheduling, payroll, tip distribution, internal communication) and Reserve (reservations, waitlists, guest profiles) platforms to meet client needs.
- Lead client onboarding sessions, including kickoff calls, training, and go-live support.
- Perform quality assurance, data validation, and testing to ensure accurate setups and integrations.
- Troubleshoot technical or data issues; escalate system-level problems to senior specialists or engineering as needed.
- Collaborate with internal teams (Sales, Product, Support, Customer Success, Engineering) to ensure seamless client experiences.
Requirements
- 2–3 years of professional experience in customer success or related roles.
- Strong understanding of POS systems, payment processing, and restaurant operations.
- Familiarity with software integrations, API communication, and data mapping between systems.
- Working knowledge of labor management or HR/payroll platforms (e.g., Teamwork, HotSchedules, 7shifts, ADP).
- Basic knowledge of guest management/reservation systems (e.g., Reserve).
- Proficiency with Google Workspace, CRM tools (Salesforce, HubSpot), and project management software (Jira, Slack, Asana).
- Fluent in English and Spanish (written and verbal).
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
IP Provisioning Customer Engineer at PCCW Global providing support for IP based services and collaborating with the Presales team for infrastructure solutions.
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