Hybrid Implementation Manager

at Manulife

• Job title: Implementation Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$70,500 - CA$117,500 per year
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Waterloo, Canada

About the role

• Implementation Manager at Manulife supporting distribution partners and delivering superior service to clients. Requires expertise in Group Benefits, relationship management, and project management.

Responsibilities

• Supports our distribution partners in the delivery of value-added benefits and superior service
• Represents Manulife professionally in client-facing meetings
• Delivers superior service to various client and consultant groups
• Builds and maintains connections with Clients, Consultants and Manulife’s sales and operational teams
• Coordinates and facilitates client and internal project team meetings
• Provides expertise on Manulife’s digital experience for group benefits clients
• Manages the implementation project, ensuring tasks are being completed, timelines are being respected, resources are available
• Tracks and reports the status of each project

Requirements

• Minimum five years of work experience in Group Benefits and/or account management.
• Thorough knowledge of Group Benefits products and services.
• Previous experience in a project management role/approach. (PMP an asset)
• Proficiency in all Microsoft Office products.
• Ability to influence decision makers at all levels.
• Ability to think critically, analyze quantitative and qualitative data, and make recommendations to help clients identify opportunities for effective plan design.
• Strong customer-facing skills including expectation management, communication skills, information management.
• Strong organization and time management skills.
• Must have a valid driver’s license and a personal automobile.
• Bilingual (French and English) preferred but not required.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• generous paid time off program in Canada including holidays, vacation, personal, and sick days